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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

As a Business Process Improvement (BPI) Specialist, your mission is to drive cross-functional improvement projects that help to improve our customer’s overall experience by increasing operational efficiency and improving process quality/reliability. Your successful delivery of these improvement projects will not only create a short-term, measurable positive impact but will also drive sustained results through integration of solutions into standard operations.

As a BPI, you will focus on end-to-end process improvements for key priority Operational Excellence programs, where you will take on responsibilities for resolving issues impacting customers, analysing processes, proposing improvements, piloting revisions, and implementing control plans.

Operational Excellence program focus areas include:

• Improving quality of our invoicing and collections process, as measured by reduction in key defect metrics and reduction in invoice disputes.

• Reducing risk to the service financial model through reducing defects in installed base data and service agreement data.

• Improving customer transactional satisfaction scores

RESPONSIBILITIES - (Using e.g. bullet points, identify the detailed aspects and specific responsibilities of the role).  List them in order of importance (most to least)

You will:

• Be an expert partner to functional teams in the areas of problem solving and data analysis to identify high impact opportunities and solving to root cause.

• Work with cross functional teams to deliver quality improvements and operational cost reductions by leveraging the appropriate Operational Excellence tools.

• Identify creative people, process, and technology solutions to address improvement opportunities.

• Communicate effectively within the organization to build alignment and excitement for initiatives.

• Support adoption of Operational Excellence / Continuous Improvement tools and processes across the organization.

• Create and manage standard/SOP documentation to ensure repeatability and sustainability of program.

• Incorporates Elekta Values into all department functions and responsibilities.

Qualifications-

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.