Senior Principal Inbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

Come join the Application Core team, within the Platform Experience Product organization, & work with a talented group of PMs, developers, designers, and researchers. We create reusable UX on the Now Platform for developers and ServiceNow lines of business to build and configure modern applications that unlock meaningful value for their organizations.

Role

As Sr Principal Inbound Product Manager for the AppCore team, you will be a key contributor to the evolution of Next Experience components, page templates, and application shells. This position is more than just adding to our component library; it will involve elevating to best-in-class design and UX principles across our products, while increasing user productivity across our platform. You will be improving our processes, working closely with other teams to increase adoption, & helping to set the vision for the next phases for our platform experience journey.

What you get to do in this role:   

Product Strategy, Planning, & Implementation

· Drive strategy & roadmaps to simplify how developers consistently employ & optimize shared platform components & capabilities to deliver the best work experience to their users

· Validate & refine product designs/early product offerings through Design Partner Program, Product Advisory Council, Innovation Lab and with other customers directly

· Continually define & groom epic and story product roadmap in collaboration with engineering with 3-4 release horizon

· Engage stakeholders on inputs for product strategy & roadmap, get buy-in, manage communications, expectations, and dependencies

· Work with teams to deliver engaging platform capabilities that delight users & provide measurable productivity gains

· Define key product success metrics and ensure they are instrumented & reviewed

Leadership

· Lead multi-team initiatives to deliver large scale improvement across the platform

· Drive collaboration across global teams

· Provide mentorship to junior PMs and peers

Qualifications

To be successful in this role you have:

10+ years of professional experience in Product Management, or commensurate experience

· Experience working with and/or developing UX components and platform experiences

· Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions

· Strategic mindset: able to drive product strategy that achieves strong customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable and technically feasible; Strong prioritization skills and discipline to focus on high impact activities

· Technically savvy with experience working with developers and designers to craft delightful customer experiences. Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions

· Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence inter