Bilingual Customer Support Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Support Representative based in Canada.

This role is focused on delivering exceptional customer service experiences to users across Canada, with a strong emphasis on supporting French-speaking customers, including those in Quebec. You will handle a high volume of inbound interactions through phone, email, and chat, ensuring that each request is resolved accurately, efficiently, and with a strong customer-first mindset. The position plays a key role in maintaining customer satisfaction and ensuring smooth day-to-day operations across support channels. You will also collaborate closely with internal teams to resolve complex issues and improve service outcomes. The environment is fast-paced, dynamic, and highly collaborative, requiring strong communication skills and the ability to manage multiple priorities. This is an excellent opportunity for someone who thrives in customer-facing roles and enjoys problem-solving in a structured, performance-driven setting.