At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 
 
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

100% Remote

Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.

Remote Type:

On-Site

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

Job Information:

Schedule:
Monday through Friday, 8:00am-4:30pm  

No weekends or holidays. 

Local onsite meeting requirements, to include outside of regularly scheduled hours.  

Summary:
Acts as a lead and resource to the Bariatric Navigation staff as directed.  Serves as a point of contact for the Bariatric Care Continuum, outside departments, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within Virtua and in the community.  Supports the optimal team efficiency by assisting with scheduling, workflow management and quality assurance.  Acts as a customer liaison, providing excellent service to all callers and projecting a professional, positive image of self and Virtua. 

Position Responsibilities:

Assists with managing daily operations and productivity. Evaluates data to manage departmental workflow and service levels so the staffing is optimal to meet performance requirements.  Make suggestions for process improvement.  Assist in training new clinical staff and mentor less experienced co-workers.

Daily quality assurance monitoring of clinical staff and providing manager with weekly reports of staff effectiveness along with conducting team meetings. Hold coaching sessions with clinical staff to ensure ultimate productivity and customer satisfaction.

Increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments, register for classes and Virtua programs. Coordinates multidisciplinary planning conferences, develops concise patient summaries for use by the care team, and documents recommendations made utilizing standardized care protocols in accordance with nationally recognized care guidelines.

Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, and radiation oncology staff, etc.)

Make daily outbound calls to ensure timely patient access through Virtua’s system along with protecting confidentiality of patient.

Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads.  Understanding of all databases used such as IBEX, Sorian Scheduling, Sorian clinicals and TFB/NEC phone system.