Practice Assistant II - Front Desk

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Front Desk Skills:
Professional and compassionate patient interaction
Excellent communication skills (in person and by phone)
Strong customer service mindset
Ability to remain calm when dealing with anxious or upset patients
Multitasking in a busy clinical environment
Scheduling appointments accurately
Insurance verification and understanding of referrals/authorizations
Check-in and check-out processes
Collecting copays and updating demographics
Maintaining patient confidentiality (HIPAA compliance)
Chart Preparation Skills
Reviewing upcoming schedules in advance
Ensuring all imaging (MRI, CT, X-ray) is available before appointments
Obtaining outside medical records
Reviewing referrals and ensuring required documentation is complete
Identifying missing information and following up with patients or referring offices
Uploading and organizing records in Epic
Understanding basic medical terminology
Ability to recognize neurosurgical diagnoses and procedures
Strong attention to detail and accuracy

 

Education
High School Diploma or Equivalent required

Experience
office experience 2-3 years required

EPIC experience preferred

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

 

Department: Neurology Front Desk

Schedule: Monday - Friday | 8:00am-4:00pm | Onsite

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

 

Onsite

 

851 Main Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$17.71 - $24.94/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensa