Senior Product Lead, Platform

Company Description

Utilizing our highly advanced software platform, some of the largest health systems in the world are leveraging BlockIt to restore the connection between the provider and the patient. We are helping patients find the care they need by removing the barriers to be cared for and reducing the administrative and technology distractions. The BlockIt solution is focused on patient scheduling and closed loop referral management. 

Our mission is patient-centric. The patient journey as it must be…seamless and simple to navigate for patients, patient advocates, community members, and healthcare providers.

Job Description

Summary:

We are seeking a hands-on and strategic Senior Product Lead, Platform to drive the transformation of our product offerings. This role is a blend of execution and strategic leadership, providing subject matter expertise and guidance to the product team while overseeing the product portfolio across the platform. As a key contributor to platform growth, you will drive product development, ensure alignment with strategic goals, and foster cross-functional collaboration. Healthcare product management experience is essential for success in this role, requiring a deep understanding of customer needs, industry trends, and product lifecycle management to deliver impactful solutions. This position is ideal for someone seeking expanded responsibilities within product management, focused on executing the product roadmap and supporting the team’s efforts to deliver on strategic objectives.

We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

Key Responsibilities:

• Platform Subject Matter Expert: Oversee the product portfolio across the platform, ensuring alignment with strategic business objectives and market needs. Drive the evolution of the platform through a focus on innovation, scalability, and customer satisfaction.
• Strategic Roadmap Management: Develop and execute a highly technical and customer-centric product roadmap. Collaborate with engineering and Client Success teams to deliver features that address complex technical requirements and customer needs.
• Integration Strategy: Shape the roadmap for integrations, working closely with customer technical leaders to design and implement customized solutions that seamlessly integrate blockit’s platform into their existing software stacks.
• Customer Collaboration & Insights: Act as a key interface with customers to understand their specific requirements, use cases, and pain points. Translate this feedback into actionable strategies and product improvements.
• Cross-Functional Collaboration: Partner with engineering, design, operations, sales, and Client Success teams to ensure product goals are clearly defined, timelines are met, and deliverables meet quality standards.
• Mentorship & Team Development: Provide guidance to the product team, fostering skill development and empowering team members to achieve high performance in delivering quality products.
• Innovation & Continuous Improvement: Drive enhancements and innovation within the platform and integrations. Stay informed on industry trends and identify opportunities to refine the platform’s capabilities and expand its value proposition.
• Data-Driven Decision Making: Define and monitor KPIs and success metrics for the platform and system integrations. Use data insights to inform decision-making, optimize offerings, and measure the success of product initiatives.
• System Integration Documentation: Create and maintain detailed system integration documentation for internal teams and external partners, ensuring clarity and alignment across stakeholders.
• Product Synchronization: Oversee the synchronization of product releases with system updates to ensure a smooth and seamless user experience for customers.
• Market & Customer Insights: Gather customer feedback and monitor market trends to refine strategies, improve existing solutions, and identify new opportunities for innovation.
• Stakeholder Communication: Act as the primary point of contact for platform-related updates, providing transparency and alignment across internal teams and external stakeholders.
• Platform Optimization: Continuously evaluate and improve the platform’s functionality, scalability, and performance to meet evolving customer and market demands effectively.

Qualifications

Skills and Abilities:

• Enterprise-Level Expertise: Deep understanding of enterprise-level healthcare products and integrations, including technical and operational complexit