ESIS ProClaim Senior Manager

ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre and post-loss services.

ESIS Specialty is a results oriented TPA owned by ESIS/Chubb Insurance. We continually monitor, measure, and analyze trends while working closely with our clients to identify opportunities to positively impact their program costs ESIS Specialty applies a balanced approach to claims handling and management and continually refines our approach to be sure our services are customized, complementary and complete.

ESIS ProClaim is seeking an experienced claims Team Leader.  In this role you will lead a team of claims professional handling general and  commercial auto liability claims. 

Key Objective

Under the direction of the AVP and VP of Claims the Claims Team Leader will work with their direct reports in all aspects of third-party claims.  The Claims Team Leader will assist, guide, enable and develop the team in the assignment of new claims, coverage, investigates facts of third-party claims, secure evidence, assesses, addresses subrogation/recovery/tenders, and apportions liability and settles claims at the best outcome within established claim best practices guidelines and client instructions.

Responsibilities

Duties include but are not limited to: 

• Supervisor a claims team of professionals.
• Assign new claims with direction to the claims professional addressing: policy information to determine coverage, conducts a thorough investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.
• Maintain diary system to ensure each file is reviewed at a minimum of every 90 days.
• Provides coaching and feedback to their direct reports.
• Develops, works and shares performance and productivity goals.
• Reviews, analyzes and shares performance results, productivity and audit/quality review results.
• Provides direction to claims professionals to be able to effectively work with defense counsel and litigation working collaboratively, as directed by the client.
• Works with assigned claims professionals to insure detailed 90-day Claim Summary Reports are prepared and provide updates to the client on investigation, potential settlement opportunities, claim denials, reservation of rights, third party tenders and recommendations to present at claims review meetings.
• Posts loss and expense reserves in Claims system within authority limits and recommends reserve changes above authority to AVP and/or VP of Claims.
• Reviews progress and status of claims with claims leadership and discusses issues/opportunities/task and remedial actions.
• Prepares and submits to claims leadership all unusual or potentially undesirable exposures such as allegations of bad faith or unfair claim practice allegations.
• Assists Claims Leadership in formulating improvements in claims handling procedures.
• Assist and works with Partnership Leaders on delivering results, attend meetings and claim reviews.
• Reviews and confirms claims professionals have secured the appropriate releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
• Maintains claims with the appropriate file notes, reports, photos, and documentation within the claim.
• Follows all company and regulatory compliance requirements.
• Updates claim timely with Medicare data and addresses Medicare reporting & interest.
• Meets or exceeds performance goals

Desired Qualifications

• 10 or more years of experience as a claim professional and/or claims management with a high degree of specialized and technical competence in the handling of general and commercial auto liability claims with emphasis on hands-on file and litigation management.  
• P&C insurance adjuster license where required.
• Knowledge of insurance industry and claims handling concepts, practices, and procedures.
• Strong background and demonstrated ability in dealing with significant coverage matters.
• An understanding of the tenants of insurance and legal principles.
• Knowledge of P&C Group coverage and services.
• Working knowledge of industry best practices and procedures.
• An ability to work independently.
• Excellent interpersonal communications and negotiation skills and an ability to deal