Insurance Product Support Analyst - Remote

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Job Title

Insurance Product Support Analyst - Remote

Requisition Number

R7151 Insurance Product Support Analyst - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Product Support Analyst. Join us and support CSAA IG in achieving our goals.    

Your Role: As an Insurance Product Support Analyst, you will own responsibility for a specific functional area of the product business (e.g., Product Specs, Forms Content, or DOI Complaints) and are accountable for achieving the associated goals.

Your work:

• Establishes basic strategy, project plans and processes consistent with business unit and company objectives and accepted standards.

• Builds relationships/collaborates with business partners within and across divisions (e.g., IT, Marketing, Departments of Insurance, etc.) and provides them with general direction and coordination for functional area.

• Acts as team lead, providing guidance and training to junior staff.

• Reviews insurance policy contracts, documents, specifications, requirements, letters, reports, records, filings and/or other documentation created by others for adherence to regulatory, quality, and other standards.

• Performs complex research, interpretation and analysis.

• Responsible for small to large projects.

• Coordinates communications and training.

• Recommends and implements process and procedure improvements.

• Assignments may vary.

Required Experience, Education and Skills

• Bachelor’s degree in business or other relevant subject or equivalent combination of education and experience

• 5+ years of directly related experience.

• Expert knowledge of functional area and strong strategic planning.

• Proven research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and propose solutions to complex issues.

• Strong adaptability, multi-tasking, time management and project management skills.

• Proven oral and written communication skills, including composition, spelling and grammar.

• Ability to minimize, and not exacerbate, escalating situations.

• Ability to work in a team environment.

• Ability to coach and mentor co-workers and give feedback as required.

• Shows respect for differences through excellent communication skills with people from an array of backgrounds.   

What would make us excited about you? 

• Advanced degree in related field and/or CPCU designation.

• Knowledge of insurance and ability to read and interpret complex laws and regulations CSAA IG product knowledge.

• Proficiency in Microsoft Office Suite and Sharepoint.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) 

• Lives i