Senior Director of Customer Success and Experience - Remote

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

Summary: 

The Senior Director of Customer Experience and Success leads the day-to-day execution and operational scaling of Centro’s client delivery. This role ensures what Centro sells is delivered with excellence, while also building systems and strategies to scale client satisfaction, retention, and growth. With deep market knowledge this person will inform solution development and help future-proof Centro operations. 

Essentially, the Senior Director will ensure “how” and “how well” client solutions get delivered and scaled. 

Essential Duties and Responsibilities (include but are not limited to): 

• Designs and implements scalable delivery systems and processes 

• Creates client journey strategies and experience protocols 

• Develops retention, upsell, and expansion strategies 

• Builds T-minus project management and milestone systems 

• Designs org structure, hiring models, and team scaling blueprints 

• Provides strategic feedback to influence GTM and product development 

• Leads delivery operations and ensures client success at scale 

Qualifications, Skills and Requirements: 

• Strong attention to detail  

• Strong verbal and written communication skills 

• Ability to work independently as well as in a team environment 

• Strong organizational skills, analytical and interpersonal skills 

• Ability to thrive in fast-paced environment 

• Strong analytical and problem solving skills 

Education, Training and Experience: 

• Bachelor’s degree 

• Extensive experience in the benefits industry 

• Proficiency in other Microsoft Suite programs (Word, Outlook, PowerPoint etc.) 

The typical base pay range for this role nationwide is $180,000 to $190,000 per year.  

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and