Senior Director of Business Operations

Reporting directly to the GM, we are looking for a Sr. Director of Business Operations to lead key business unit initiatives for the Guest Engagement & Operations group at Olo. The ideal candidate has the capability of being a chief of staff amongst business unit leaders while also driving critical projects across the organization to successful outcomes. Deep restaurant industry knowledge and experience consulting brands on mission-critical SaaS solutions will inform how this leader becomes the connective tissue for the business unit to achieve our annual product goals.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Lead critical projects for the business unit across Olo to ensure successful outcomes.
• Focus on quarterly OKR tracking & attainment, holding the business unit accountable.
• Build agendas and lead meetings and presentations to ensure alignment within the business unit including the weekly leadership meeting, bi-monthly all-hands, and ad-hoc meetings.
• Collaborate with the Go-To-Market (GTM) team to ensure all critical information for Sales Engineering, Sales, and CS enablement are provided in a timely manner including sales toolkits (battlecards, demo certifications, decks, etc), and EBR collateral.
• Attend critical brand project meetings pre and post-deployment to ensure proper support from the business unit is being delivered. 
• Review sales pipeline reports and deployment backlogs to identify and solve for bottlenecks.
• Review and analyze monthly KPIs and P&L for the business unit to advise the GM on trends or needed recommendations for improvement.
• Review and assist with quarterly board packs and earnings call notes.

What We'll Expect From You

• 5+ years experience in Leadership in an operations-driven team at a high-growth software organization.
• Deep restaurant industry domain expertise.
• Experience driving key initiatives within a large team and across large organizations to successful outcomes.
• Cultivated a results-driven culture in which innovation and excellence were expected and customer experiences that were easy, fast, and delightful were the standard.
• Experience with the development, launch, sale, and support of new, game-changing products.
• Understanding of the market, customer needs and market opportunities to drive a game-changing outcome for the business unit
• Tenacity and resourcefulness; a problem solver with deep analytical skills.
• Strong business acumen and the ability to analyze data to identify trends and opportunities.
• Experience working with and respected by engineering and product teams shipping complex products.

About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $205k-235k annually depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, that is free from discrimination and ha