Sr. Associate, Product Manager- Small Business Bank

Center 2 (19050), United States of America, McLean, Virginia

Sr. Associate, Product Manager- Small Business Bank

At Capital One, we think big and do big things. When we started just 28 years ago, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more ways to use technology, data, and face-to-face conversations to understand the human problems associated with money and finances.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Small Businesses are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP. In Capital One’s Small Business Bank group, we are passionate about helping Small Businesses succeed and to further that mission, we’re revolutionizing our Customer Experience, Associate Experience, and Tech Platform capabilities.  

Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to users? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether delivering progress is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you!

We’re looking for a Product Manager that’s equal parts coach, visionary, and problem solver. You’ll be responsible for leading a high-impact Digital Product, co-creating a vision for the future while getting broad stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while knocking down all the things that slow us down. 

With a focus on driving business and customer impact, you will work with a highly collaborative team of Designers, Developers, Product Managers, and Analysts to iterate your way to learning what works (and more importantly, what doesn’t). Our teams’ impact is big, but our size is small! You’ll need to bring your intrapreneur and self-starter spirit to drive growth across a broad Product area. And keep the fraudsters in mind…you’ll have a hand in determining how we leverage data to develop policies and processes that ensure our customers’ money is protected.

On any given day in Small Business Bank you’ll be: 

• Empowered You’ll play a major role in identifying our customer’s pain points and translating that into the team’s vision. You’ll lead a cross-functional team (designers, engineers, and analysts) in determining the best approach to help get us there.

• Learning Constantly  This is a complicated space at the intersection of new technology, shifting regulations, and evolving customer expectations. You’ll need to ensure we are always heading in the right direction.

• Sharing Openly  Our culture is one of transparency. Collaboration across multiple teams is a key to success. You’ll need to influence their roadmap while learning from their past experiences.

• Innovating Relentlessly  Push big change by starting small, testing ideas, and learning your way to results. You’ll need to be comfortable conducting both large (quantitative in-app test/control reads) and small (qualitative user research session) tests.

• Succeeding Strategically Solve the right problem, and have the confidence to stop work on the wrong one. Grow big by starting small and constantly refining the path towards success.

• Connecting Creatively This is a hard problem to solve, so you’ll need to find the best ideas from across the organization. Encourage open and honest discussion on the path forward, disagree agreeably, and move forward together. 

Here is what you will bring to the table:

• Curious. You ask why, you explore, and you're not afraid to blurt out your wild idea.  Solving complex problems is addictive and you love taking on new ones.

• Do-er. You are driven toward action, you try things, and sometimes you fail. You don’t let perfect get in the way of good.  You do what needs to get done – “it’s not my job” is not in your vocabulary.

• Visionary. You can clearly outline a strategic product vision in a way that is tangible to both customers and the technologists developing the code.