1 Year Member Support Specialist

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

DMBA's Member Services department is hiring a 1-Year Member Support Representative to assist participants by phone and in person with questions and transactions. We administer health and financial benefits for organizations of The Church of Jesus Christ of Latter-day Saints and are committed to delivering exceptional service to participants and employers.

Work Opportunity

We're looking for a candidate who enjoys helping customers through phone, email, and face-to-face interactions, while also processing transactions. This position also offers the opportunity to develop a comprehensive knowledge of benefits, supporting professional growth and advancement within the team.

What you can expect

This role offers a hybrid work arrangement, allowing eligible team members flexibility to work remotely. At minimum, associates must be onsite at our Salt Lake City office once a week, plus an additional one to two days per month or as needed for customer support, meetings, and events.

New associates participate in a comprehensive six-week training program led by our experienced trainers. Training begins with at least two weeks on-site, followed by a hybrid schedule for qualified associates. Because the program follows a classroom style format, time off is not permitted during training.

Expectations for Member Support Representatives

At DMBA, we expect all team members to demonstrate and uphold our values of Trust, Respect, Unity, and Excellence.

Key Competencies

• Professionalism & Respect - Demonstrates courtesy and professionalism in all interactions with customers, colleagues, and leadership.
• Emotional Intelligence - Handles emotionally charged situations with calmness, positivity, and composure, even under pressure.
• Organization & Initiative - Possesses strong organizational skills and takes a proactive approach to responsibilities and problem-solving.
• Collaboration & Trust - Maintains a welcoming, team-oriented attitude while fostering trust and strong working relationships.
• Integrity & Confidentiality - Models accountability, ethical behavior, and discretion in handling sensitive information.
• Service Mindset - Is passionate about serving others and supporting DMBA's mission.

Skills & Talents

• Proven track record of delivering outstanding customer service
• Excellent interpersonal and active listening skills

• Positive attitude with strong energy and enthusiasm

• Strong data entry capabilities using web-based systems
• Exceptional attention to detail
• Ability to effectively manage multiple tasks
• Demonstrates initiative in fulfilling and exceeding job responsibilities
• Takes ownership and remains accountable in all assignments
• Self-motivated and able to work independently with minimal supervision
• Receptive to coaching and committed to ongoing professional development

Minimum Requirements

• High school diploma or equivalent
• Basic computer knowledge and proficiency in essential operations
• Proficient in both spoken and written English

Preferred Qualifications

• Experience working in a professional office or business environment

• Previous experience in a customer service call center or phone-based support role
• Familiarity with Health Savings Accounts (HSA) processes and regulations.

What We Offer:

• Competitive pay
• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your fir