ACCOUNT SPECIALIST

Main Job Tasks and Responsibilities

• Greet in-person office staff and visitors
• Answer telephone, screen, and direct calls in a pleasant manner, taking and relaying detailed messages
• Receive, respond to, and direct questions from employees and the public
• Upload content, manage posts, ensure timely responses to posts/questions on social media (refer to supervisor if questions arise that require subject matter expertise)
• Run simple reports to track progress toward social media goals using key performance indicators
• Schedule meeting/conference rooms and coordinate any necessary refreshments for guest and corporate meetings
• Provide support for internal incentive plan to encourage employee engagement in sharing AIT posts and successes on social media
• General administrative and clerical support to all offices
• Receive, sort, and distribute incoming and outbound mail, packages, and deliveries (including FedEx and UPS)
• Adhere to a written and clearly defined social media strategy
• Schedule maintenance appointments
• Maintain cleanliness of office public areas
• Organize all office supplies and process orders for new supplies

   

Key Competencies

• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and proactively contribute in a fast-paced environment
• Proven administrative and social media experience
• Strong understanding of all social platforms and experience using various analytics software
• Reliable, flexible, and detail-oriented
• Additional office duties as assigned

Education and Experience

• Proficiency in operating computers, copiers, MS Office, and Outlook
• Proficiency in administrative and clerical procedures
• Proficiency in customer service skills
• Experience posting on social media (LinkedIn, Facebook, SharePoint, Instagram, etc.)
• Preferred knowledge of software applications like Office 365, Teams, SharePoint, Customer Relationship Management (CRM), and various social media platforms