Sr ERP Functional Analyst - Customer Service

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Senior ERP Functional Analyst - Customer Service collaborates with key business and digital stakeholders to translate business strategies and requirements into functional specifications for customer-facing digital solutions and business processes. This role supports ongoing business and participates or leads in projects of varying complexity, focusing on enhancing Customer experience.  A key team member to define requirements and complete ERP configurations for the new ERP.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• A key member of the ERP team, responsible for spearheading change by defining functional requirements and configuring systems to support sales and customer service capabilities. Also responsible for documenting business requirements, system design, and business goals

• Work closely with business teams (including Customer Care, Sales Operations, and Commercial Finance) to facilitate and translate business requirements into current and future state process maps, specifications, and user stories.

• Offer expertise in ERP customer service order management, including but not limited to:

• Sales Order Entry, Interco transactions, Pricing, Rebates, Returns, Warranty and Services, EDI, ATP (available to promise), MDM (Customer Master), Integrations to Ecommerce and sales enablement portals

• Serve as a process expert, bridging the gap between ERP functionality and nVent’s business processes.

• Support the implementation, deployment, and maintenance of technical solutions related to processes managed across ERP and its integrated application ecosystem

• Collaborate with Digital teams in the selection, design, and development of technology solutions, and with business teams in the definition, testing, and implementation of these solutions.

• Demonstrate your project management skills in an agile environment to ensure projects are completed time and within budget

• Being part of a team to select and implement a new ERP for a $1billion+ business.

YOU HAVE:

• Bachelor’s degree in business or technology with ideally 5+ yrs experience in a functional or IT role supporting Sales, Customer Service or related field or advanced degree with a minimum of 2 years relevant experience

• Minimum 2 years of experience supporting an ERP Sales and Distribution Module or related field; JD Edwards specific experience strongly preferred

• Experience in a multi-site manufacturing business environment preferred

• Must have experience configuring a module in a major ERP (i.e. SAP, Oracle EBS, M3, etc.) 

• Supporting full scale ERP implementation experience is beneficial

• Ability to communicate clearly with digital and business team members across multiple levels & functions of the organization.

• Results oriented; displays persistence when facing complex challenges; applies problem-solving skills and tools to overcome obstacles & drives accountability for self and team members.

• Clear, concise written and verbal communication skills.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

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