Assistant Manager, Front of House, Snowshoe Thompsons

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:

We are seeking an enthusiastic and service-oriented Front of House Assistant General Manager (AGM) to help lead daily guest-facing operations at Snowshoe Thompsons, a high-volume, family-focused cafeteria located at Kirkwood’s Timber Creek base. Open for breakfast and lunch throughout the winter season, Snowshoe Thompsons serves hundreds of guests daily—including ski school families, beginners, and those enjoying Timber Creek’s accessible terrain.

This role is ideal for someone who thrives in a fast-paced, team-driven environment and takes pride in creating a warm, efficient, and well-organized dining experience. The FOH AGM will lead the day-to-day service flow, support a diverse team, and ensure every guest is welcomed, served, and satisfied.

 

Job Specifications:

• Starting Wage: Starting at $25.00/hr 

• Employment Type: Winter Seasonal 2025/2026  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: Yes 

 

Job Responsibilities:

• Front of House Leadership

• • Oversee all FOH operations including cafeteria line service, beverage station, dining area, and bar service.
    
  • Manage guest flow during peak periods, ensuring fast, friendly, and efficient service.
    
  • Support daily opening and closing routines, including dining room setup, cleanliness checks, and POS preparation.
    
  • Maintain cleanliness, organization, and safety of the dining room, condiment stations, and tray return areas.
• Guest Experience & Service Quality
  • Lead by example with a friendly, helpful, and solution-focused guest service approach.
  • Respond to guest concerns or feedback professionally and in real-time, creating positive resolutions.
    
  • Maintain a family-friendly dining atmosphere, paying special attention to the needs of beginners and families.
• Team Supervision & Development
  • Support hiring, onboarding, and training of FOH staff including cashiers, bussers, food runners, and bar attendants.
    
  • Provide shift leadership and day-to-day support to a seasonal team.
    
  • Foster strong team communication and encourage a culture of accountability, hospitality, and professionalism.
    
  • Offer coa