Job Title

Assoc. Manager, Engineering - Ticketing & Contract Horizon 1 Management

Business Environment
 

The Ticketing Contract Management entity develops reservation products for airlines and travel agents, related to passengers bookings and electronic tickets.

Our main products focus on orchestrating contracts between airlines, travel agencies and the passengers - administering 2.5 million tickets and 700 million USD every day.

The general event driven platform we are accountable for includes :

• The issuance of electronic documents from a passenger booking across all Amadeus channels and products;

• The management of aftersales orchestration (refund, cancellation, exchange...);

• The administration of pricing offers and commission;

• The interface with airlines and travel agencies travel accounting.

 

Department Description

We are evolving in a full agile environment, that includes both delivery (in SCRUM) and maintenance (in KANBAN) teams, throughout multiple trains for al the Business Unit we serve, in order to better focus on customer centricity, interoperability and built-in quality, while thriving on fast-tracking innovation.

• Our organization also emphasizes a dedicated team for architecture, solutions and expertise support.

• The usual projects include major airlines implementations (lately Air Canada, Southwest, Japan Airlines...), major Travel Distribution programs and product evolutions (NDCX, Ticketing mandates and projects) as well as more technical programs and projects (Curiosity, SSI).

• We are busy on all company horizons, from current GDS/PSS Horizon 1 evolutions as well as highly involved in collaborating with the future platform vision of Amadeus (Creation platforn, Travel Platform and NEVIO)
   

Our main challenges lie with the evolutions of the latest industry trends (such as NDC, OneOrder, Airline Retailing transformation...), and the current functional and technical strategy (Cloud migration, TRD and Airline projects and services), while ensuring reliable and foolproof products to our customers.

 

Our organization thrives to embody the "simple, agile and open" mantra, by working on an open, dynamic and connected framework.

Your Main Responsibilities

Common accountabilities :

• Manages a team of Staff employees and has accountability for their performance and results. Sets performance objectives, conducts performance reviews and recommends pay actions.​

• Defines a vision for the team in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager. ​

• Acts as a reference across multiple areas, anticipating solutions to complex problems.​

• Optimizes efficiency based on knowledge and experience with the policies, procedures and business plan.

Specific accountabilities :

Accountability / Business acumen

• Define and share the technical/functional team roadmap and vision according to the department/division/company objectives

• Report on team activities

• Be accountable for the performance and results of a unit within own discipline or function

• Develop plans and priorities to address resource and operational challenges

• Suggest alternatives / improvements / new techniques in processes, flows, operational models and plans

• Moderate budgetary impact on business

Decisions are guided by policies, procedures and business plan; receive guidance from senior manager

Technical excellence

• Timely manage the investigation and resolution of production support issues and customer inquiries

• Collaborate with other software development, architecture, solutions, and QA teams to ensure that software systems are designed for testability, stability, scalability, and performance.

Communication

• Ensure timely and appropriate communication to team members regarding company/organization information

What we can offer you

• Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits. 

• Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.

• 6 weeks holiday, plus pension contribution and healthcare insurance.  

• Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.

• Professional development in a truly international and