Product Support Specialist - Central California & Southern Nevada Territory

Job Description:

Position Title:                        Product Support Specialist

Location:                                Central California and Southern Nevada

Reporting to:                         Regional Product Support Manager

Travel Required:                   70%

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Central California and Southern Nevada region and the selected candidate must reside in one of these areas.

Main Duties and Responsibilities

• Identifies and resolves customer concerns with Genie AWP products

• Assists customers with their service training needs and information

• Assists engineering as requested with the improvement and development of Genie AWP products

• Assists all customers with the safe and proper operation

• Assist with Terex Product Safety upon request

• Requires up to 70% travel (fleet vehicle provided) in the territory of Central California and Southern Nevada

Required Qualifications

• Must be located in one of the states in the territory - Central California or Southern Nevada

• High school diploma or equivalent

• 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)

• Must have strong interpersonal and communication skills

• Must have strong computer skills

• Valid driving license with clean driving records

• Knowledge of construction equipment

Preferred Qualifications

• Excellent problem-solving skills

• Great attitude and high energy

• Excellent learning and training skills

• Can work independently or in a team environment

• Detail oriented with strong problem-solving skills

• The ability to manage multiple tasks despite frequent interruptions

• Strong orientation towards quality, safety, and continuous improvement

• Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support

• Hands-on knowledge of Genie product line is desirable

• Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)

• Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $80,000 - $100,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.   

While our operations are global, each office or factory is a close-knit community.  We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.  It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity withi