Customer Logistics Specialist - Digital Commerce

Customer Logistics Specialist - Digital Commerce

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

This role will manage complex/strategic customer inventories consistent with customer requirements of service level and inventory turn objectives, while maximizing supply chain efficiencies and coordinate customer order fulfillment to ensure customer expectations are met in cost effective manner. This individual will also facilitate problem resolution in order fulfillment process through in-depth data analyses, demonstration of both system and supply chain knowledge, and resources. 

In this role, you will:

• Manage highly complex Customers that provide significant strategic value to Kimberly-Clark through leveraging more extensive knowledge of Kimberly-Clark and supply chain. 
• Manage superior customer service and inventories to the desired level through in-depth technical knowledge, analyses, and review of systems and daily reports. Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Demonstrate ability to transfer technical and systems knowledge across similar customers, or within department. 
• Follow and drive continuous improvement to best practices established for successful stock replenishment and order fulfillment, while demonstrating full understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls. Identify potential improvement opportunities through in-depth analytics, and work with Process team to research and implement changes. 
• Manage end to end event planning and execution for strategic customers.
• Identify and communicate discrepancies in promotional forecasts with the Buyer, sales team, and other internal supply chain functions, and continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs; Lead in-depth analysis to ensure successful roll-over execution.
• Maintain Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory, or Co-Managed Inventory) and all files (promotional information, customer processes and scorecards, customer information) to ensure the successful execution of customer requirements related to order entry and fulfillment. Share strategic insights and provide high level support to team members to ensure success in accomplishing internal and external customer requirements.
• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested.
• Build and maintain loyal relationships with customers through use of K-C One Behaviors to exceed customer expectations and through offering the customer multiple solutions/options, initiate independent problem solving and decision making.
• Support strategic projects with customers that align with the overall customer segmentation strategy, and support transformation and collaborating customer accounts.
• Lead analysis of OTIF data and ensure Supply Chain alignment internally with Forecasting, Planning, Deployment, Distribution, Transportation, and Sales to ensure successful execution; Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations.  

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fuele