Senior Product Manager (AI-Driven Security Insights)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

At Palo Alto Networks, we live by the mantra, "What gets measured gets done." Our product management team thrives on making impactful, data-driven decisions that drive results and keep us ahead of the curve.

Are you driven to elevate operational excellence and ensure world-class service availability through the power of data? Do you shine in cross-functional collaboration, inspiring teams to deliver exceptional product performance? If so, we have an exciting opportunity just for you!

We are looking for a strong product leader who will own and continually raise the bar on service performance, product quality, and customer support. Join us to shape the future of network security with innovation, resilience, and uncompromising standards!

As the Product Manager for WildFire, you will play a key role in building the next generation of threat detection and prevention services. Your responsibilities will include defining and delivering the overall Wildfire Integration Roadmap. You will work on the best malware detection technology and support its next phase of growth. You will work cross functionally across the Palo Alto Networks product suite like Next Gen Firewall (NGFW), Prisma Access, Prisma Cloud and Cortex Suite (XDR, XSIAM). You will deliver the best threat detection and protection capabilities in these products and define the end to end customer experience related to these integrations. Your impact will be across the entire Palo Alto Network Product Suite with thousands of customers and millions of end employees we protect. This role will need both - strong product management skills and deep technical acumen. While we do not expect you to be a malware researcher, working technical knowledge of malware, threats and product engineering will be required.

Your Impact

• Strategic Roadmap Ownership - Define and deliver an integrated product roadmap for WildFire Integrations across Palo Alto Networks portfolio which will include NGFW, XDR, Prisma Access, Prisma Cloud and XSIAM - Collaborate closely with NGFW teams, Prisma Access, PAB, and XDR to ensure an aligned vision that drives customer and product success, integrating customer feedback and market demands
• Customer Success Metrics and Goals - Take full ownership of customer success metrics, defining key performance indicators across the customer journey - Drive metrics and goal-setting that prioritize reporting, analytics, incident investigation, and response, ensuring these capabilities align with evolving customer needs and industry standards
• Cross-Functional Collaboration - Partner with SCM and SOC vendors, including Cortex and Splunk, to enhance the WildFire customer experience through cohesive and integrated product offerings - Lead cross-functional efforts with UXR and design teams, utilizing persona studies, customer journeys, and analytics to ensure an exceptional customer experience
• End-to-End Product Success - Act as a product c