Jobs and Careers

Sales Associate

Orangetheory Fitness

Norristown, United Statesfull_timeVerifiedPosted 18 Jun 2026

💰 $32,000/yr

About the role

Responsive recruiter

Benefits:

Bonus based on performance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Position Summary
The Sales Associate is the first point of contact for members and prospective clients and plays a critical role in delivering an exceptional studio experience while driving membership growth. This role is responsible for generating leads, converting prospects into members, building relationships, supporting member retention, and ensuring smooth front desk operations.

The ideal candidate is energetic, outgoing, sales-driven, highly organized, and passionate about delivering outstanding customer service in a fast-paced fitness environment.

We Offer

Extensive Paid Training: We provide comprehensive paid training and certifications to ensure your success.
Competitive Compensation: Enjoy competitive base pay, commission, and performance bonuses.
Studio Membership: Access a free Studio Membership as part of your perks.
Product Discounts: Take advantage of exclusive discounts on our products.
Flexible Scheduling: Benefit from a schedule that accommodates your educational or personal goals.
Casual Dress Code: Embrace a fitness casual dress code in a comfortable work environment.
Collaborative Atmosphere: Work in a passionate and collaborative environment.
Growth Opportunities: Gain the opportunity to learn every aspect of the business, with the potential to become a Franchisee or Business Owner.

Key Responsibilities

Membership Sales & Lead Conversion

Execute consultative sales conversations to convert leads into Orangetheory memberships
Conduct studio tours and introductory consultations for prospective members
Follow up with leads through calls, texts, and email outreach
Build rapport with prospects to understand goals and recommend membership solutions
Consistently work toward individual and studio membership sales goals
Promote studio challenges, retail offerings, and special membership promotions

Member Experience & Retention

Deliver a welcoming, energetic, and professional first impression to every member and guest
Build strong relationships with members to create connection and increase retention
Greet members by name and provide personalized service
Proactively engage members before and after class to strengthen community connection
Address member questions and concerns promptly and professionally
Support retention efforts through outreach, follow-up, and member engagement initiatives

Front Desk Operations

Manage daily front desk responsibilities efficiently and accurately
Check members into class and assist with booking, account updates, and membership questions
Maintain accurate member profiles and studio records within studio systems
Ensure studio communication is timely, professional, and consistent
Support opening and closing procedures as assigned

Studio Presentation & Operations

Maintain a clean, organized, and professional front-of-house environment
Ensure the lobby, retail displays, and common areas reflect Orangetheory brand standards
Assist with studio setup and overall readiness for daily operations
Help ensure seamless class transitions and positive member flow

Community Engagement & Brand Representation