NAC CRM Business Administrator

Position Title: 

NAC CRM Business Administrator 

  

Pay Rate: 

$68,300-$91,000 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan. 

  

Category/Shift: 

Salaried Full-Time 

  

Physical Location: 

The location of the position may be flexible with access to a major airport.

 

The Job You Will Perform: 

The North American Container (NAC) Customer Relationship Management (CRM) Administrator will report directly to the NAC CRM Product Owner and will assume a critical role in optimizing and leveraging the full potential of the CRM platform to meet the evolving needs of the organization while aligning seamlessly with business requirements. The CRM Administrator will be the driving force behind the efficiency and success of the CRM operation, ultimately contributing to the company's operational excellence and customer experience.  

 

• Assist in development of regular updates to NAC leadership on the strategic vision, project progress, user adoption and overall business results related to the CRM. 

• Assist in the implementation of a major technology system and collaborate closely with cross-functional teams, to include but not limited to, sales, marketing, and IT, to ensure the CRM system meets the needs of the International Paper (IP) NAC organization and aligns with business objectives.  

• Responsible for setting up new users and managing user accounts, including user access and permissions, to ensure an efficient and secure CRM environment.  

• Provide continuous support to CRM users, ensuring issues are promptly addressed and that users are fully equipped to leverage the CRM's capabilities.  

• Centrally track and manage the adoption and oversight of user access, security, and permissions within the CRM. 

• Create and maintain comprehensive documentation, including process flows, user guides, and training materials.  

• Establish best practices by designing and optimizing automated processes within the CRM tool; primary focus will be on streamlining and troubleshooting operational workflows to drive efficiency and excellence.  

• Support development and maintain CRM custom reports and dashboards that provide real-time insights into sales performance and customer engagement.  

• Perform system administrator function of the CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards, and reports. 

• Create and execute queries and reports, maintain user roles, security, and profiles. 

• Train end users, prepare related documentation (i.e., training materials, process & data flows, use cases, etc.), participate in cross-functional teams, communicate key messages, troubleshoot, and address critical questions from the user base involving CRM. 

• Align and collaborate with key internal stakeholders to communicate on key goals and objectives.  

• This position will require 10% - 30% travel.  

 

The Qualifications, Skills and Knowledge You Will Bring:  

• Bachelor’s degree in Computer Science, Information Science, Business Administration or a related field or equivalent work experience required.  

• 2+ years CRM administration experience strongly preferred; Salesforce.com a plus. 

• Salesforce Administrator certification is preferred (Advanced Administrator certification is a plus) 

• Intermediate to Advanced Microsoft Office Suite skills required. 

• Knowledge of industry’s standard business practices, products, and services and CRM processes.  

 

The Benefits You Will Enjoy: 

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.  

The Career You Will Build: 

Sales and Leadership training, promotional opportunities within a global company 

 

The Impact You Will Make: 

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 ye