Patient Services Representative - Family Medicine Residency

Overview

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

 

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

 

Responsibilities

Central Maine Healthcare is seeking a Full Time, Patient Services Representative to join our Family Medicine Residency team!

 

Position Summary:

The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.

 

Education and Experience:

• High school diploma or equivalent required.
• Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare related field.
• Prior medical office experience and knowledge of medical terminology preferred.
• Demonstrated proficiency with data entry/keyboarding preferred.

 

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf