Head of Operations and Delivery

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

About Spektrum

Spektrum is a delivery-focused organisation specialising in providing high-quality talent, workforce solutions, and service delivery capabilities to support complex client requirements across multiple sectors.

Our operating model is built around three core pillars:

• Talent Acquisition – identifying and securing the right talent

• Workforce Experience & Development – enabling, supporting, and retaining our people

• Service Delivery – ensuring consistent, high-quality execution for our clients

These functions are supported by strong business operations, including finance, compliance, and corporate services, ensuring that all activities are delivered efficiently, securely, and in line with regulatory requirements.

At Spektrum, we operate as an integrated system—aligning hiring, workforce deployment, and delivery to ensure seamless execution and measurable outcomes.

Working at Spektrum

Working at Spektrum means being part of a structured, high-performance environment where clarity, accountability, and continuous improvement are central to how we operate.

We focus on:

• Clear roles and responsibilities aligned to our operating model

• Performance-driven delivery with defined outcomes and measurable impact

• Collaboration across functions to ensure successful client and organisational outcomes

• Continuous development of skills, capability, and expertise

Our people play a critical role in delivering value to clients while contributing to the growth and evolution of the organisation.

Head of Operations and Delivery

The Head of Operations is responsible for overseeing and coordinating all operational functions across Spektrum, including service delivery, workforce operations, talent acquisition alignment, and business support functions such as finance, compliance, and administration.  This role ensures the effective execution of the end-to-end operational lifecycle, from hiring and workforce deployment to service delivery and internal operations, enabling efficient, compliant, and scalable business performance.  The role acts as the central operational leader, ensuring alignment between teams, driving performance, and supporting the organisation’s growth.

Responsibilities:

• Oversee end-to-end operational delivery across Talent Acquisition, Workforce, Service Delivery, and Business Support

• Ensure alignment between hiring, workforce deployment, and client delivery requirements

• Manage operational performance, efficiency, and scalability across all functions

• Oversee financial operations alignment, cost control, and budget tracking

• Ensure compliance with regulatory, legal, and corporate governance requirements

• Establish and maintain operational processes, frameworks, and standards

• Oversee workforce planning, resource allocation, and capacity management

• Ensure consistent and high-quality service delivery across client engagements

• Coordinate cross-functional collaboration between all functions

• Monitor and report on operational KPIs and performance metrics

• Drive process improvement, automation, and optimisation

• Support commercial teams with delivery feasibility and resourcing

• Act as escalation point for operational, delivery, and compliance issues

• Support leadership in scaling operations

Functional Areas:

• Delivery Lifecycle Coordination
  • Oversee end-to-end delivery processes, including hiring alignment, workforce deployment, and delivery tracking
• Operations Management
  • Manage day-to-day operational