Employee Benefits Account Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

It's an exciting time to join Brown & Brown!  Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for an Employee Benefits Account Coordinator to join our growing Grand Rapids team!

Who We Are Looking For:  We are looking for passionate team players who believe in working hard and having fun in a collaborative environment.  Our team is customer-focused and values the importance of strong relationships, professionalism, and trust.  We embrace solutions-oriented big thinkers who are committed to results and aren’t afraid to take risks.  We are driven to set goals high and aim even higher.

GENERAL RESPONSIBILITIES:

• Provide general assistance to assigned Account Manager
• Help Account Manager prepare client paperwork, such as Renewal Questionnaires and Contracting/Renewal Paperwork
• Obtain information needed for quoting, in coordination with the Benefits/Marketing Analyst and Account Manager
• Triage and reply to incoming emails, which should be responded to within 24 hours of receipt.
• Communicate effectively with members and clients, resolving questions and service requests.
• Notify Account Manager of trends and issues of escalated complexity and/or urgency.
• Back up Account Administrator to ensure enrollment processing is submitted to carriers correctly and within 5-business days of receipt, or by the last day of the event window, whichever is sooner.
• Collect and review plan policies, contracts, certificates, plan documents, and SPDs, notifying Account Manager of any errors or inconsistencies.
• Communicate with EB Tech and Account Manager to ensure technology builds and renewals stay on schedule (i.e., Employee Navigator)
• Maintain documents in benefits administration portals (i.e., Employee Navigator)
• Update system plans and products with accurate plan, rate, and commission information
• Ensure compliance with Insurance Operations (IO) standards; notify other assigned Teammates if their work has an IO-related deficiency and work with them to get it corrected.
• Promote teamwork, positive attitude, and commitment to department/agency goals.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent 
• Proficient with MS Office Suite 
• Exceptional oral and written communication
• Ability to maintain a high level of confidentiality.
• Prior employment or internship in an office setting
• Must obtain state Life and Health Insurance Licenses within 6-months of employment.
• Bachelor’s Degree - preferred.
• 1-3 years of experience in insurance or medical field 

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience.
• Paid Time Off (PTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan
• Tuition Reimbursement and Student Loan Repayment Assistance
• Mental Health Resources.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.