Sr. Principal Technical Program Manager

TPM Clinical Operations

As part of the Clinical Operations Team, a Technical Program Manager (TPM) plays a critical role in aligning priorities from various service teams, collaborating with cross-functional stakeholders, and driving end-to-end execution of complex projects. This TPM will design, coordinate, and execute programs that have huge impact to our customer experience and scalability. Understanding various cloud technologies and technical trade-offs, the ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded technical background, strong experience working with customers and support organizations and come with a history of leading large-scale projects end-to-end.

We are specifically looking for a Senior Principle Technical Program Manager to join our team.  You will be responsible for managing large scale and complex technology projects focused on improving the collaboration across the OHAI ecosystem, reducing defects and incidents and enabling continuous improvement in Clinical Operations to improve the customer experience and operational efficiency.

Qualifications:

• 10 or more years of project management, support management, security, incident management, escalation management and release management or related experience
• Demonstratable experience managing large, organization-wide programs focused on improving efficiency, organization and visibility to business drivers
• Previous experience of cloud technologies, engineering, software, and systems development lifecycles, a strong background in Technical Program Management
• Data-driven approach to solving problems and ability to deep dive to understand the nature of a problem
• Experience developing or managing engineering or product portfolio planning and tracking processes and cadences
• Ability to clearly articulate the value-add of TPM to engineering and product organizations
• A natural problem-solver and strategic thinker who takes ownership
• Efficiently and effectively communicating findings/progress to cross-functional teams, senior leadership, and the broader organizations

Career Level - IC5

 

• Develop and lead programs focused in one or more areas
  • High Touch Customer program execution and improvement
  • Defect Management
  • Scalability and Reliability
  • Release Management
  • Security
• Drive execution and manage the development and implementation process of specific programs involving departmental or cross-functional teams focused on the improving one or more of the areas mentioned in the qualifications
• Customer and stakeholder communication & engagement: 
  • Document customer requirements/gaps/pain points & prioritize
  • Articulate the current status, progress made and next steps through engagements and weekly status reports
  • Convert customer defect requirements and priorities into engineering requirements and articulate them to engineers
• Work hand in hand with designated Service Deliver Directors and Executives in and outside of Clinical Development
• Plan and direct schedules and monitor budget/spending
• End to end ownership of overall project/program
  • Monitor the project from initiation through delivery.
  • Organize the interdepartmental activities ensuring completion of the project/programs on schedule and within budget constraints.
• Mitigate risks/showstoppers, manage escalations
• Build required reports and dashboard on JIRA and/or Confluence.
• Represent the Operations and development teams up to the VP level independently
  • Be the most knowledgeable person in the team about the execution, the trade-offs and the whys behind them.
  • Ability to explain your team's analyses and recommendations to leadership while discussing the technical trade-offs in product development with engineers and product managers.
• Demonstrate flexibility and resilience in response to changing or ambiguous situations, directing changes through appropriate review and approval mechanisms.

 

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. Ten or more years of project management, product design or related experience needed.

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