Operations Analyst Senior
FISAbout the role
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role and team:
The FIS Test Team support all testing within the UAT (Unit Acceptance Testing) and PAT (Performance Acceptance Testing) regions. This testing consists of but not limited to, File fixes, Program changes, JCL updates, Online changes as well as any schedule updates to CA-7. These changes are coordinated thru a change control process Service Now / (endevor) staged and executed. The execution of these MVS Test Batch cycles occur Mon -Fri and weekends if needed. The TD Data Center supports the Systematics applications for DEP, Loans, and GL to name a few.
What you will be doing:
Coordinates testing of applications, processes and procedures.
Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
Makes use of available documentation to resolve errors.
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.
Completes project assignments and special projects commensurate with job expectations.
Other related duties assigned as needed. Writing and editing articles
What you will need:
• Demonstrable Operations Analyst experience.
• Direct experience working in environments with the following: MVS Operating Systems, TSO/ISPF, CA View, CA7,Jobscan, Fileaid, Quickref, AFC2, IBM utilities, FileAid, NDM Connect Direct, Mailbox, FIS Systematics application JCL/parms using the SYMJ/SYMD/TBLD/TBLJ tables (Operations specific), COBOL, COBOL II, ASSEMBLER, CICS, EZTRIEVE, MVS/JCL, OS/MVS, ENDEVOR
• Ability to show concern for needs, feelings and issues of clients, to communicate that client’s business is valued.
• Meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications.
*MUST BE WILLING TO WORK 8-5 EST HOURS*
Added bonus if you have:
• Ability to respond to client questions or needs even if outside area of responsibility
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective and working relationships with employees, clients.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds. Free account required — sign up in 30sApply for this role