System Engineer - Connect (Consumer Retail Technology )

About the job you’re considering

We are seeking a dedicated and motivated Consumer Retail Technology System Engineer to join our Connect team. Connect Store System Engineers provide support for installation, software deployment, and Tier 3 (T3) sub teams by developing scripting to automate tasks. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.

Your role

• Provide support for installation, software deployment, and T3 sub teams by developing scripting to automate tasks.
• Triage failures and verify that endpoints have optimally installed the software based on compliance report before store opening on following day.
• Provide technical support and supervise application performance, resolve technical issues, and perform root cause analysis.
• Fix and resolve issues related to Point-of-Sale systems (POS), Mobile POS automation, DS and Back-office system process integration related to hardware and software.
• Assist with the release, deployment, and rollout of new software versions or updates.
• Support staging, installation, and provide L3 support for Tech Ops- related issues.
• Address networking issues, including DHCP and DNS, IP, VPN.

Your skills and experience

• Strong Windows and retail backgrounds
• Hands-on experience with Point-of-Sale (POS) hardware and system configuration.
• Solid PowerShell experience for automation
• Familiarity with other operating systems (Windows Server, Oracle, VMware), group policy and windows administrator.
• Familiarity with networking principles related to POS systems (e.g., VPNs, firewalls, IP configurations).
• Experience SCCM, PowerShell, and Windows Administration.
• Familiarity with automated support management and tracking tools.
• Experience in software deployment, networking, windows fixing and imaging process.
• Proficiency in Oracle Simphony or related knowledge.
• Familiarity with Git, Docker, Azure DevOps, GitHub, CI/CD, Datadog.
• Other software / tools: CrowdStrike Falcon, Splunk.

Diversity and inclusion:

Capgemini is an equal opportunity employer!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and communities, and we are committed to having a team that is made up of diverse skills, experiences, and abilities.

#LI-JE1

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental l