Payment Dispute Resolution Specialist, Carrier Services

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customer’s freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. This is a great opportunity to fill a high visibility role in the fastest growing new market in Amazon expansive portfolio.

Amazon is looking to hire an Accounts Payable Dispute Resolution Specialist to help our expanding Amazon Transportation Services network. The Accounts Payable Dispute Resolution Specialist will work as part of a team responsible for mediating payment disputes and resolving payment-related problems for our growing carrier partner base. Responsibilities of this role include identifying and investigating raised payment errors, calculating payment differences, communicating with internal and external partners, reconciling payment-related disputes for our carriers, and helping the team with other payment-related initiatives. The ideal candidate is comfortable with meeting daily quotas and has a strong desire to work in a creative, growing, ambiguous, and fast-paced environment. This job will require problem solving, basic mathematics, communication, and customer service skills while having the ability to work independently in an often ambiguous work environment. Passion and drive for customers is a must.

Key job responsibilities
- Identify, deep dive, and resolve payment disputes for Amazon’s Transportation Services network carrier base
- Resolve carrier claims on invoice payments in accordance with Amazon’s policies
- Ensure accurate and timely resolution of carrier payment disputes
- Maintain Amazon’s SLA promise to our carriers.
- Meet or exceed established daily quota goals
- Collaborate directly with our Amazon Transportation carriers and with members of cross functioning departments.
- Flexibility to change as per the changing requirements of the business
- Supporting ad-hoc requests as needed
- Helping the team with other payment related initiatives given the opportunity
- Engage with internal teams and stakeholders to identify opportunities to improve payments and ensure customer promise

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

- 1+ years experience within transportation, logistics, and/or supply chain
- Experience in Microsoft Excel

Preferred Qualifications

- Bachelor’s Degree in Business, Accounting/Finance, Operations, Supply Chain, Transportation Logistics, or related field
- Proven experiences in prioritization of customer satisfaction
- Experience using problem-solving, mathematics and analytical skills using data to drive decisions in a business environment
- Experience working in Dispute Management, Accounting/Finance, or a role involving payment management
- Strong written and oral communication skills
- Ability to work in an ambiguous, fast-paced environment
- Ability to handle changing priorities and use good judgment when working in stressful situations
- Team-oriented and willing to contribute to shared goals
- Willingness to dive in and welcome changes to known processes
- High attention to detail and accuracy of work
- Spanish language fluency


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.