Payroll Specialist, Tier 2

We are looking for a Payroll Specialist, Tier 2 to oversee all aspects of day-to-day payroll for our clients.  You will process payrolls for a portfolio of our customers and will be responsible for the completion of all tasks and projects required to meet bureau metrics targets and bureau Service Level Agreement.

The Role. . .

• Process and deliver customer payrolls, garnishments, employee maintenance, timesheet consolidation in a timely and accurate manner. 
• Excellent Service delivery
• End to End Payroll Administration
• Maintain working knowledge and understanding of current statutory federal and state payroll regulation 
• Administer all payrolls within a set portfolio of customers, ensuring that all employees are paid accurately and on time to achieve bureau targets
• Build and maintain strong customer relationships and provide customer service according to the Bureau Service Definition and Service Level Agreement
• Ensure all data is received from the customer on time and all output is delivered to the customer in line with bureau targets
• Respond to customer telephone or email queries and take appropriate action within Service Level Agreement
• Highlight and escalate/respond to any matter that may affect the smooth running of customer payrolls
• Ensure Client Notes are kept up to date with current client payroll processes
• Communicates and consults with customers regarding Federal and State regulation and Fourth policies
• Maintain knowledge of current Federal and State regulation through self-learning and Fourth training sessions
• Builds relationships and collaborates with internal departments provide seamless service to Fourth clients
• Performs analysis of completed payroll and troubleshoots data inconsistencies; identifies trends and potential issues and recommends solutions.

The Ideal Candidate. . .

• Knowledge of and experience using Prism software a plus 
• Strong computer skills in Microsoft Office products, especially Excel 
• Minimum of 2+ years processing large volume multi-state payrolls 
• Knowledge of basic accounting concepts 
• Excellent data entry skills with high accuracy and attention to detail 
• Outstanding problem solving and analytical skills 
• Excellent interpersonal abilities; expertise in building and maintaining business relationships 
• Excellent verbal and written communication skills in English