Smart Health Journey Portfolio Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Overview

CVS Health's Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approach to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our data teams build next generation data and machine learning platforms and products in the cloud that help CVS Health to make healthier happen for 100+ million customers.

Smart Health Journey (SHJ) is a member identification engine to prioritize the right members for clinical outreach. The SHJ Portfolio Lead is responsible for driving the delivery of business outcomes (medical cost savings) through the SHJ  Portfolio, serving as the critical bridge between business stakeholders, technical teams, and cross-functional partners. This role owns the "what" and "why" for the Portfolio, defining problems, shaping priorities, and cascading to the four specific squads driving the solution and delivery. This role is the critical bridge between VP+ business stakeholders and the cross-functional technical teams building at the forefront of data science-driven product delivery.

This is a senior individual contributor role that requires leading effectively by influence across a cross-functional team working at the forefront of delivering high-visibility, data science-driven products.

Key Responsibilities

Business & Product Strategy (~40%)

·Define and document business outcomes and requirements in partnership with stakeholders; maintain a portfolio roadmap that balances near-term delivery with longer-term strategic goals

·Translate portfolio-level business goals into prioritized, time-bound squad-level objectives with clear traceability to intended results

·Distill complex AI/ML model outputs and algorithmic insights into user-centric product requirements that business stakeholders understand, trust, and act on

Frame investment implications and strategic trade-offs for senior stakeholders, connecting portfolio direction to broader organizational priorities

Stakeholder & Relationship Management (~30%)

• Serve as the primary point of engagement for VP+ business stakeholders – building trusted relationships, navigating complex stakeholder dynamics, and ensuring sustained alignment on portfolio direction and progress
• Tailor communication approach by audience and goal—whether aligning, deciding, or unblocking – and anticipate misalignment before it surfaces
• Partner with adjacent portfolios and technology teams to coordinate on shared objectives, integration dependencies, and cross-portfolio trade-offs

Delivery Leadership & cross functional collaboration (~30%)

• Lead the end-to-end portfolio lifecycle—from ideation through technical development to full-scale release
• Identify and resolve cross-squad and / or cross-portfolio conflicts, dependencies, and prioritization trade-offs that cannot be managed at the squad level
• Engage credibly in technical discussions, partnering with Portfolio Tech Leaders to ensure feasibility and traceability
• Able to step in to perform hands-on product manager responsibilities when needed — whether to troubleshoot delivery issues, cover gaps, or model best practices in the field
• Model expected squad behaviors and norms; coach squad roles on storytelling, value communication, and delivery excellence to continuously raise the bar across the portfolio

Qualifications

Required Experience

• 10+ years of experience in product management, technical program management, or a related discipline, with demonstrated progression to senior scope
• 5+ years of hands-on software product management experience, with a track record of shipping products through multiple full lifecycle releases — from discovery through launch — in an agile environment
• Proven experience building and leading cross-functional teams (data scientists, engineers, analysts, and/or UX designers) using agile frameworks and tools such as Jira or Confluence
• Demonstrated success delivering products built on algorithms, AI/ML recommendations, or data science outputs, including translating com