CSP CASE PROCESSING CONSULTANT - CORRESP - 73004103

Requisition No: 860600 

Agency: Department of Revenue

Working Title: CSP CASE PROCESSING CONSULTANT - CORRESP - 73004103

 Pay Plan: Career Service

Position Number: 73004103 

Salary:  $39,959.88 - $50,708.40 / Annually 

Posting Closing Date: 09/18/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Analyst I)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer support and is an excellent fit for critical thinkers. If you enjoy helping, and problem solving, this may be the position for you. Your duties would include:

• Processing inbound documents
• Scanning and attaching documents using a computer system
• Reviewing and updating information in a computer system
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience

PREFERENCES:

• Preference will be given to candidates with operational knowledge of multiple processes within the Child Support Program.

SPECIAL NOTES:

• This role is eligible for telework after completion of required training and acceptable level of proficiency is reached.
• An Alternative Screening Tool will be used in lieu of a Skills Verification Test. The applicant selection criteria (ASC) screening tool has been administratively approved. Those applicants who have met the minimum qualifications and with the greatest points accumulated via the ASC scoring, will be selected for interview.

SALARY: $39,959.88 - $50,708.40.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nery Marrero, (850) 717-6071, Nery.Marrero@Floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You wil