Assistant General Manager

Overview 

At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.  

Position Summary 

The Assistant General Manager (AGM) supports the General Manager (GM) in the execution of all company strategies and directives. The AGM is accountable for achieving store goals while driving operational efficiencies and maximizing overall customer experience. The AGM is expected to provide full leadership and guidance over the store. The AGM collaborates with his/her/they General Manager as well as the District, Regional & SSC leaders to assess the needs of our customers and Associates in order to maintain an elevated experience. Additionally, the AGM is expected to act as the owner of the entire store and empower the Managers to do the same for their assigned departments.   

Key Responsibilities:   

Customer Experience 

• Build and develop a team of passionate and knowledgeable Managers who strive to exceed customer service expectations by focusing on engaging customer interaction and store presentation. 

• Understand business reporting and customer insights to troubleshoot and follow up on opportunity areas.  

• Coach, train and empower your managers to be business experts by leveraging data to drive business decisions.    

• Quickly respond to any negative customer experience by de-escalating the situation and ensuring the Associate understands and feels supported to make things right for the customer. 

• Use customer feedback to coach/recognize Managers, Team Leads and Associates.  

• Ensure compliance with all Company Merchandising and Operations Standards within each area of the store.   

• Enable your Managers to look at things through the Customer lens to maintain and exceed PGATSS commitment to offering world class experiences for our Customers.       

Operational Excellence 

• Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in customer traffic and sales. 

• Enable your Managers to be champions of our products and services, ensuring Associates can inform, educate, and promote offerings to customers.  

• Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events. 

• Create a scheduling plan in partnership with your Managers based on monthly and weekly business workload and customer traffic. Leverage all available tools including but not limited to workload planning, carton tracker & markdown calendars in partnership with Manager, Associate Support.   

• Ensure compliance with all loss prevention policies and procedures in order to maintain store inventory accuracy.  

• Demonstrate a culture of ethical conduct, safety and compliance. Lead Managers to work in the same way and hold others accountable to this commitment. 

• Execute scheduled department walks with Managers on a consistent weekly cadence in order to maintain operational excellence, customer experience & Associate engagement within each department.     

Associate Engagement 

• Enable and expect Managers to follow up on training completion, check fo