We are seeking a Customer Service Representative II join our service team for Cranial and Spinal Technologies. You’ll be answering calls and emails from hospital staff regarding equipment repairs and exchanges. Strong communication and customer support skills are essential. 

Schedule:  

Monday through Friday, 8 am – 5 pm central time 

Compensation 

• Starting base hourly rate: $21 / hour 

• Annual Bonus: Target of 5% 

• 4 weeks paid time off per year 

• 10 paid holidays per year 

• 401(k) with up to 6% match 

• Comprehensive benefits plan, including medical, dental, vision, and more 

• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities! 

• Paid family, medical, and parental leave after 1 year of employment 

• Many more benefits to choose from! 

Key Responsibilities 

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel. 

• Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries. 

• Document customer interactions and recurring product issues clearly and accurately to support product quality initiatives and product development efforts. 

• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues. 

• Escalate unresolved or advanced technical issues to team leads or senior support resources as needed. 

Minimum Qualifications: 

• High school diploma plus a minimum of 2 years of relevant work experience  

Preferred Qualifications: 

• Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles. 

• Strong verbal communication, listening, and problem-solving skills.