Digital Product Deployment, Associate Director - North America

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

This role drives prioritization, deployment, and use of critical products/services within the North America region.

Technologies will span the entire North America business - marketing, supply chain, financial operations, and more. It will cover all Business Units – Foods, Personal Care, Beauty & Wellness, and Home Care.

You will ensure multiple teams and stakeholders come together to understand, prioritize, build, deploy, and see benefits from critical technology. More than just landing technology, you ensure that critical requirements are accounted for early in the scoping process. 

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Understand the technology (digital product) needs in North America through speaking with technology partners closest to senior stakeholders, or to senior stakeholders directly
• Help prioritize North America technology asks while considering global priorities/efforts in order to reduce technology complexity (avoiding different technologies around the world to achieve the same goal).  Represent local needs in global prioritization efforts and carry forward any important local work that needs special management
• Collaborate with stakeholders to define scope, goals, plans and timelines
• Champion requirements for local needs in global products, then help make these products a reality through working with global product teams or third parties to build
• When needed, own relationships and manage vendors directly, leading local product management end-to-end for small or medium scale product launches
• Supports local stakeholder engagement and feedback prioritization across domains, advocating for user centricity and continuous improvement
• Manages requirements and validation including: local data, systems integration, cross-product integration
• Ensure the products are built in a way that users will get great value out of them and local teams will be excited to use them

You are

• Customer centric and empathetic - you understand the needs of (internal) users and ensure products are built and used that are loved
• Proactive and independent - you can identify what needs to be done and lead cross-functionally to make it happen
• Strategic - thinking 3 steps ahead. Able to think critically, logically, and with good judgement
• A curious person who likes to learn new technology.  A fast learner
• A great communicator - able to work with people who are senior and in different functions than your own
• Someone who drives projects forward - you keep people organized and on track
• A business-minded technologist or a technology-minded business person
• Interested in the FMCG space
• A team player

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Experience in management consulting, product management, or technology deployment
• Digital expertise – experience with digital (Data, AI, tech) projects / products / programs.  Experience with analytics/insight products
• Experience working with senior stakeholders
• Strong stakeholder management skills
• Execution excellence. Program / plan management to ensure delivery of outcomes 
• Ability to troubleshoot and resolve technical issues
• Excellent communication, collaboration and interpersonal skills. High EQ