Client Relationship Manager - French Speaking (Remote)

Position

The principal purpose of the Client Relationship Manager is to build long-term relationships with clients, proactively foster the achievements of sales and ensure that the highest level of Client experience is delivered. They should be able to upsell and cross- sell generating more revenue in the assigned portfolio.

The Client Relationship Manager should represent the company values and demonstrate Learnlight attitudes towards clients and team members.

Responsibilities

Main Objectives

• Build and develop the client portfolio.

• Ensure business opportunities are maximized
• Aim to preserve customers and renew contracts

Client Retention and Growth

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships

• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Create strategies to combat potential revenue losses
• Guarantee the program renewals, bring in repeated business by resolving any outstanding issues

• Design programs and proposals selecting the best language solutions according to the client’s budget and needs
• Program follow-up, end-of-program, new services meetings and calls with clients.
• Show attention to clients and keep them informed about new language trends, services, etc.
• Control of the client portfolio billing to guarantee the maintenance and growth of the accounts
• Provide clear forecasting for sales planning purposes. 

• Identify opportunities to increase sales of existing products and services or highlighting requirements for developing new products

General Client Management

• Understand the services and company's structure as well as facilitates communication between various departments
• Serve as a liaison between a company and clients to help ensure client satisfaction.
• Help in the client’s segmentation

• Conduct and lead the implementation of the programs sold
• Have control of the client's billing by completing the invoicing & forecasting document
• Enter and update the client's forecasting in the Invoicing & forecasting document
• Updating and maintaining CRM
• Receiving and improve stable clients from the Sales Development teams

• Upsell new and more profitable products in current clients
• Conduct and guide the client in the transition to virtual programs
• Liaise with the rest of sales teams

Requirements

Competencies

• Friendly, personal attitude
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Strong communication, negotiation, and presentation skills
• Team-oriented
• Strategic and big picture mind set

• Fantastic research skills
• Results oriented with a can-do attitude
• Creative thinker ready to develop solutions for existing clients, as well as pursue new clientele opportunities
• In depth understanding of our company's products or services and knowledge of the competition

Skills

• Native/C2 level in French
• C1 level in English
• Great presentation skills in a virtual environment

Education & Experience

• Demonstrated experience in B2B sales

• Previous work experience EdTech or Training industry, preferred
• Experience delivering client-focused solutions to customer needs
• Experience using CRM sales related tools
• Experience working with a remote team highly valued

Benefits

• Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
• People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else. 

• Competitive Remuneration: We offer market-matching competitive salaries.     
• Learning & Development: Personalized language and soft skills training; ongoing professional development talks and masterclasses; frequent coaching and constructive feedback.   
• Diversity & Inclusion: Learnlight fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.     
• Community Events: We offer a range of social events including Virtual Drinks, Book Club, Tea Time and in-person departmental