Customer Service Assistant

Company Description

About Us

At Property Soar, we pride ourselves on delivering exceptional real estate solutions while building lasting relationships with our clients. Our mission is to simplify property management and ownership with innovative approaches and outstanding customer service. Join us and be part of a dynamic team that values growth, collaboration, and excellence.

Job Description

Job Description

We are seeking a dedicated and personable Customer Service Assistant to provide top-notch support to our clients and internal teams. In this role, you will handle customer inquiries, resolve issues, and ensure a seamless client experience, contributing directly to our company's success.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Resolve customer concerns and escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions in the company database.
• Collaborate with internal teams to address customer needs and improve service processes.
• Assist with administrative tasks and support the customer service team in daily operations.

Qualifications

Skills & Qualifications

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work effectively under pressure.
• Proficiency in Microsoft Office Suite and CRM software (preferred but not required).
• Previous experience in customer service or a related field is a plus.

Additional Information

Benefits

• Competitive salary within the $40,000 - $44,000 range.
• Opportunities for professional growth and career advancement.
• Comprehensive training and onboarding program.
• Supportive and collaborative work environment.
• Paid time off and additional benefits package.