Cambridge Area Operations Manager

The Opportunity:

In this role, you will report to the Regional Director, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location:  Cambridge, MA area

Shift: Mon – Fri, days

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), and Company paid holidays,

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for: 

• Undergraduate degree in business or science related field required.

• 3+ years’ experience in customer services, purchasing and/or account management required.

• 1+ years’ experience managing associates required. Must be able to motivate others and can administer policies consistently.

• 1+ years’ purchasing, and inventory experience required. Inside sales and cross-referencing skills are considered a plus.

• Valid Driver’s License and reliable transportation required.

• Excellent customer service skill including a can-do demeanor required.

• Intermediate skills in MS Word, PowerPoint, and Excel. Knowledge required.  

• Basic knowledge of MS Access and ERP Systems required. SAP experience is a plus.

• Strong communication skills to interact with both customers and various departments within Avantor required.

• Must be able to make sound business decisions, be proficient in trouble shooting, forward thinking, multi-task oriented, and adaptable.

• Potential for long-term career growth with Avantor required. 

• DOT & IATA certification required and available through Avantor if hired. Forklift, spill containment, Hazwoper, CPR, OSHA, GMP, and GLP trainings are considered a plus.

• High regard for safety, quality and adherence to protocols, policies, and procedures.

• Conform to all customer requirements for background checks, health and safety issues, and security clearances.

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
 

In this role you will:

• Be responsible for the day-to-day management of the onsite Scope of Work (SOW) related to customer requirements.

• Manage multiple sites/customers in a geographic region with up to 25 associates.

• Coordinating and assigning work, supervising personnel. and ensuring customer requirements are being met.

• Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.

• Management of open order status reports, customer, metrics and department reports, and Standard Operation Procedure (SOP)/SOW maintenance.

• Provide training and development as well as back-up to associates to perform required tasks.

• Administrative duties such as associate performance appraisals, succession planning, timecard review, and vacation scheduling.

• Acts as a liaison between customer, Avantor services and sales.

• Ensures GxP Compliance and Good Documentation Practices.

• Brings Value to the customer from personal development in the industry.

• Other duties as assigned.

Disclaimer:
The above statements are intended to