MS Sr Business Analyst

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

JOB SUMMARY

The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.

 

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Experience in creating reports by using SSRS.and SSIS Packages and SQL Jobs.
• Experience in writing Store Procedure using Microsoft SQL Server.
• Experience in writing MLMs and Object Plus Utility’s using Microsoft technology.
• Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements
• Works under the direction of the Manager to provide application solutions for assigned business areas
• Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs
• Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance)
• Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
• Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests
• Communicates effectively with all parties related to assigned process area
• Achieves established goals
• Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required
• Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests
• Participates in the software build and/or configuration process and testing process
• Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate
• Ensures programs meet business specifications
• Reviews vendor provided documentation and user manuals needed to support the product, as appropriate
• Escalates any disconnects between client expectations, the contract and Allscripts’ interests
• Participates in user focus groups and requirements workshops, vendor training and demonstrations
• Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate
• Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity
• Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders
• Works with business stakeholders on complex issues related to special expertise and is often chosen by management to handle SEV1 / Critical cases in the area of expertise, if appropriate
• Acts as a mentor for the team, guiding more junior staff in terms of how to manage clients in potentially billable situations in his/her area of expertise, if appropriate
• Works directly with 3rd party vendors and cross functionally internally
• Possess advanced level knowledge of assigned applications or solutions and develops knowledge content, acting as the go-to person for other team members
• Performs root cause analysis in his/her area of expertise and suggests to leadership potential billable cases, if appropriate
• Escalation duties as needed, assigned by leadership
• Work independently and with mentors/peers to gather and translate business requirements into product-specific designs and configuration, detailed requirement specif