Director, Commercial and Medical Field Solutions

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers.  The company’s R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Opportunity:

We are seeking an experienced candidate who will be responsible for the systems and tools leveraged by Commercial and Medical field teams in supporting the commercial launch of one of our novel RAS(ON) inhibitors. Partnering with Commercial and Medical Affairs leadership, field directors, and field personnel, this individual will help design, develop, and support solutions that facilitate the seamless delivery of information to our customers while efficiently capturing valuable customer insights.

The ideal candidate will have a strong background in customer relationship management (CRM) and sales enablement, with a proven ability to be both hands-on as well as build and lead teams including managing vendor relationships. This role will be required to understand key business strategies and processes and will be responsible for building a team, processes, and capabilities to enable reliable and easy to use tools, workflows, and reports. The Director of Field Solutions will be a key member of the Information Sciences team, reporting to the VP of Commercial and Medical Information Systems and is expected to develop and nurture close partnerships with a wide range of stakeholders, including but not limited to Commercial and Medical field teams, marketing teams, data and analytics teams, and project management organizations.

• Lead the design, implementation, and maintenance of Commercial and Medical Affairs field team platforms and tools.

• Build and manage a high performing team of CRM administrators, developers, and business analysts leveraging a combination of in-house and outsourced resources.

• Partners with leadership and end users (Sales, Medical Affairs, Marketing, Market Access, Analytics and Sales Operations) teams to define user business and system needs.

• Evaluates business challenges and effectively designs, estimates, proposes, recommends, and delivers solutions in the CRM ecosystem by using their in-depth understanding of customers, business model, products, and KPIs.

• Enable seamless and easy to use field enablement, allowing for interactive visual aids and closed loop marketing in a mobile experience.

• Partners with marketing to deliver campaigns and Omnichannel experiences.

• Ensure the reliability, accuracy, and compliance of data across the CRM.

• Responsible for the overall quality of field information systems. Troubleshoots and resolves system and data issues.

• Develops reports/dashboards for field operations.

• Support sales and operations in the execution of business planning from the national, regional, and territory levels.

• Provide end-user training and support for field, marketing, and operations colleagues to leverage the CRM system and data.

• Employ enterprise thinking in collaborating with vendors and consultants to establish and optimize information systems.

• Foster a culture of continuous improvement and innovation within the Information Systems team.

• Stay informed about emerging technologies, industry trends, and best practices.

Required Skills, Experience and Education:

• Mastery of principles and technologies of Customer Relationship Management platforms in life sciences (e.g., Veeva, Salesforce.com, IQVIA OCE).

• Strong leadership skills with direct people management experience in building and managing cross-functional teams.

• Experience in building and supporting CRM systems in both sales and service functions.

• Deep experience with sales and medical engagement processes; Key Opinion Leader (KOL) engagement, lead and opportunity management, territory alignments, performance management, insight collection and analysis.

• Has led and contributed to multiple platform integrations, both real time and batch, between a CRM and data warehouse, content management (Veeva PromoMats/MedComms), Marketing Automation, and 3rd party applications.

• Strong understanding of internal and external sales and marketing data sources leveraged in a Commercial setting (ERP, Website, Hub, Specialty Pharmacy, Diagnostics, secondary