Senior Manager, Field Operations

Position Title: Senior Manager, Field Operations

Base Salary: $64,125 to $106,875 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: O ur customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.    

Empowering You : We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.  

Innovation and Improvement : We always look for ways to make the experiences of our customers – and each other – better.   

Earning Your Trust : We earn trust by communicating simply and transparently as real people, not as a corporation.   

Job Summary

A Senior Manager, Field Operations will provide leadership to Local Managers who oversee a workforce within an assigned geographic area of either field, central office equipment technicians, central office installers or special service technicians who install and maintain some combination of: residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Emphasis on leadership development, performance management and cross-functional collaboration insuring improvement in processes and delivery of great service.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Strategic Leadership & Advisory

· Serve as a senior advisor to the Vice President and Director of Field Operations.

· Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.

· Have thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).

Operational Oversight & Process Improvement

· Oversee and manage field operations and projects within a designated area.

· Create and implement processes that improve efficiency, consistency and documentation of field activities and results with an intense focus on customer service.

· Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.

Workforce Development & Accountability

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