AR & Credit Manager

Description

Title: AR & Credit Manager

Reports To: Controller

Salary Grade:  17

The role of AR and Credit Manager is a highly collaborative and influential role at Caesarstone, ideal for someone who thrives in a fast-paced environment. We are seeking a strong communicator who prioritizes relationship building and is versed in managing customer credit risk, Collections, cash application, dispute resolution, and process optimization. The successful candidate will have a history of process improvements and process creation/adoption that enable efficient cash collections while maintaining excellent customer relationships. This candidate will have a passion for coaching and for learning in an evolving environment. The AR Manager will report to the Controller and will be a key leader on the finance team. This role requires consistent interaction with external customers as well as Sales, Services, Finance and Legal departments to initiate and maintain relationships with customers and to collect fees invoiced to customers.

Job Duties

·        Management of the collections team with responsibility for U.S. accounts receivable aging and cash application

·        Interaction with customers and other departments to consistently deliver superior customer service as well as to support company initiatives

·        Resolution of escalated customer disputes

·        Implementation of best practices around processes and the use of technology to enhance efficiency and effectiveness of cash collections and cash applications

·        Provide guidance to management on corporate credit policies

·        Recommend and implement initiatives to improve cash collections processes with a focus on scaling collections operations

·        Review and enforce contractual terms for customer payments

·        Assist in the development of collections forecast as well as cascading and tracking team and individual collections goals

·        Deactivation of delinquent customer accounts and reactivation as appropriate

·        Create weekly and ad hoc management reporting and various account reconciliations as needed

·        Coach the collections team to ensure achievement of goals and continuous improvement

·        Liaise with management and advise, as needed, to ensure that transactions are integrated effectively

·        Handle escalated communication, as necessary, in a professional manner to ensure customer satisfaction

·        Maintain customer contact information

·        Manage relationship with 3 party collections agencies and legal support as appropriate

·        Estimate reserve requirements for credit memos and bad debt write-offs

·        Support month/quarter/year-end financial close process

·        Prepare and present AR aging, cash forecast, DSO, bad debt, and credit risk analysis reports.

·        Track KPIs and identify opportunities for process improvement and cost reduction

·        Other responsibilities as assigned 

Requirements

Qualification

·        Minimum of 5 years of hands-on professional AR, credit and collections experience 

 ·       Previous people management experience

·        Excellent verbal and written communication skills

·        Strong Microsoft excel skills - MUST

·        Extensive knowledge of Full-cycle AR, credit and collections best practices

·        Extensive Oracle experience

·        Must be able to excel in a face-paced, goal oriented and driven environment

·        Ability to work with high volumes of customers and transactions

·        Ability to represent the Finance department favorably with other departments and external third parties including auditors and customers

·        Strong negotiation and persuasion skills

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

·        Attention to Detail

·        Excellent communication

·        Strong Organization

·        Strong analytic ability

·        Professionalism

·        Business acumen

·        Excellent Time Management

·        Problem solving

Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which