Associate Vice President of Advancement Operations

Description

The Associate Vice President of Advancement Operations (AVP) reports to the Vice President of Advancement (VP) and serves as a member of the Advancement leadership team. The AVP is responsible for leading administrative and financial operations, database use and management, data integrity, software use and management, and development of procedures, protocols, and processes. This position requires a strong commitment to SFCM, unquestioned integrity, a keen sense of confidentiality, exemplary written and oral communication skills, a high level of professionalism, demonstrated skills in effectively managing challenging situations, extraordinary attention to detail, diplomacy, exceptional knowledge of the SFCM’s policies and procedures, and excellent judgment.

Duties and Responsibilities

The successful candidate will bring authentic and passionate leadership and direction to a team in the Advancement department. In tandem with the VP, they will be responsible for supervising all aspects of advancement operations, including advancement services, data entry, data management, data integrity, database management, and protocols/procedures related to data (CEM, CRM, etc.) for the Advancement department.

• Provides strategic leadership in the department’s work to create and manage effective fundraising and stewardship by administering the Raiser’s Edge NXT fundraising database system (RE NXT), ensuring optimal use, maintenance and functionality, an essential element to institutional credibility, potential income and donor relationships.
• Leads, manages, and provides strategic direction to the stewardship operations for SFCM, including gift receipts and acknowledgement, communications, and stewardship events.
• Supervises two full-time positions: Data and Operations Coordinator and Donor Relations and Stewardship Coordinator. Creates clear expectations, builds a culture of competence and confidence, provides guidance, and leads and manages the team in Advancement Operations.
• In tandem with the Advancement Operations team, and in consultation with other colleagues as needed, develops and maintains standard operating procedures for RE NXT; recommends improvements and streamlined processes; implements and enforces procedures, policies and training that ensure the privacy and security of electronic and physical records maintained by the division.
• Develops business processes for anticipating and meeting constituents’ needs. Ensures that all team members have a solid understanding of fundraising and stewardship programs, strategies and information systems, and are responsible for the integrity of the database and compliant with sound financial and advancement management policies (including IRS, CASE, and FASB) and practices.
• Ensures that data and list requests and reporting needs for Advancement and campus partners are met with timely and accurate provision of information. Assures integrity in all areas of gift accounting and biographical donor/prospect information.
• Monitors the integrity of the information contained in the database and determines how to translate data into usable, actionable information for the formation and execution of fundraising and stewardship strategies and measures of success.
• Responsible for overseeing three key “knowledge management” functions in support of the Conservatory’s fundraising goals: business requirements development and documentation, business information management and analysis, and fundraising systems support.
• Uses effective communication skills to establish and communicate the business requirements and facilitates a common understanding across the whole organization in order to optimize the systems used by Advancement.
• Works collaboratively with the Advancement leadership team to create and implement the annual Advancement Plan.
• In tandem with the VP and other members of the Advancement management team, assists with the process to forecast, prepare, and implement divisional budget. Provide financial and fiscal support for department budgets, technology budgets and other needed fiscal analysis ensuring compliance with the Conservatory, state, and federal laws, policies, and procedures. Ensure compliance with federal and state laws, Donor Bill of Rights, AFP and CASE, and other industry guidelines.
• Manages administrative inquiries, audits, and requests related to data in Advancement. Ensures a seamless process for reconciliation of gifts with the Finance and Administration department.
• Creates and implements a robust system for timely and accurate recording and reporting of all gifts (cash, in-kind, credit card, stocks, bequests, etc.) and pledges that allows for timely and efficient thank you letters, information sharing with Advancement colleagues, and other internal/external constituents.
• Manages Advancement benchm