Product Demo Specialist, III

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.


VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.


Overview of Role/Job Purpose:
The Product Demo Specialist III leads high-value, strategic demo initiatives, developing advanced demo environments and narratives that directly influence buying decisions for our utility customers and prospects. This role partners with executives, senior sales leadership, and bids teams as a trusted internal consultant, ensuring demo experiences are tightly integrated into the broader utility customer journey. The Specialist III also mentors junior demo specialists and contributes to innovation in demo delivery.
This role is pivotal in showcasing our utility software solutions to prospective clients, partners, and stakeholders. You will collaborate closely with Sales, Product, and Customer Success teams to deliver compelling, customized demonstrations that highlight the value and capabilities of our digital solutions.
Essential Job Duties:
• Lead and deliver high-impact customer engagement demos for strategic and enterprise utility opportunities (electric/gas/water).
• Design and maintain advanced demo environments, simulations, and industry-specific configurations.
• Collaborate with executives, sales leaders, and bids teams to shape pursuit narratives and ensure seamless handoffs.
• Develop demo playbooks, templates, and best practices for the team.
• Mentor junior and mid-level demo specialists in storytelling, client engagement, and technical readiness.
• Analyze performance metrics and feedback to refine demo strategies.
Job Skills/Qualifications:
• 5+ years of experience in product demonstrations, pre-sales, or sales enablement in a SaaS company within the utility space.
• Expertise in demonstration storytelling (simplify complexity), technical configuration, and client engagement.
• Strong leadership and mentoring skills.
• Experience supporting enterprise sales cycles and strategic pursuits.
Preferred Qualifications:
• Understanding of storytelling and value-selling, tailoring messages to executive and operational audiences.
Personal Attributes:
• Strategic – You craft and deliver highly tailored, insight-led product demonstrations that align to customer-specific use cases, industry pain points, and business outcomes.
• Innovative – You stay current on product capabilities, industry trends, and competitor positioning to continuously enhance demo quality and strategic alignment.
• Influential – You build trust with executives, sales leaders, and cross-functional partners with your collaborative nature and passion for people
• Leadership-Oriented – You guide team development and demo excellence.


What VertexOne has to offer:
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Prog