Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Director within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.

Domain Director, Quality Engineering – Commercial Lending
Role Summary
The Group Manager/Director, Quality Engineering for Commercial Lending is accountable for quality across platforms supporting origination, underwriting, servicing, and lifecycle processing. The role helps teams ship predictably by building prevention‑focused practices into delivery, strengthening test strategy and controls, and improving signal from automation and execution data.

Reporting Line & Scope
• Reports to: Head of C&IB Quality Engineering
• Leads: QE Managers / Senior Managers, QE Leads, Architects, ICs (employees and contractors)
• Scope: Commercial lending platforms and workflows; onshore/offshore delivery; vendor engagement
• Key partners: Engineering Leaders, Product Leadership, Architecture, Platform Engineering, DevOps, Data, Risk & Control

Domain Context
• Commercial Lending platforms contain complex rules, approvals, and calculations where accuracy, traceability, and consistency are critical. Quality must balance delivery speed with strong execution discipline and risk awareness.

Key Accountabilities:
• Own quality outcomes across end‑to‑end lending workflows
• Align test strategy to change complexity, data sensitivity, and business criticality
• Establish delivery governance and evidence practices aligned to risk expectations
• Drive intelligent automation and pattern‑based defect prevention
• Lead staffing, capacity planning, and vendor accountability
• Responsibilities
• Define domain test strategy and readiness practices
• Improve upstream quality through early engagement and testability improvements
• Partner with enablement teams to mitigate environment and test data constraints
• Lead root‑cause analysis and corrective actions for recurring issues
• Provide leadership reporting on quality posture and delivery risk
• Success Measures
• Reduced rework and late‑cycle defect discovery
• Improved release predictability and confidence
• Improved automation effectiveness and reliability
• Strong control alignment and visibility into delivery risk

Qualifications
• 15+ years QE/Engineering experience; 8–10+ years leading managers
• Experience with complex workflows, integrations, and data‑heavy systems
• Strong executive communication and cross‑functional influence

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.
• Ensures that the performance and quality products are in line with best practice. Evaluates emerging trends for potential implementation.
• Champions quality and drives increased efficiency and effectiveness related to how we delivery testing. Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.
• Partner internally with testing teams and with partners to solve problems and improve processes. Escalates concerns and potential solutions to senior management as appropriate.
• Interpret testing results with both a business and technical lens to make a final implementation recommendation. Reports to senior management on the results of software testing prior to implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.<