Accounting Customer Software Support Representative

Overview

 

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

 

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

 

Component Control, a division of CAMP, is the developer of Quantum Control, a fully integrated business solution designed specifically for aviation MRO’s, Distributors and Manufacturing companies.  Quantum Control’s comprehensive suite of modules streamlines business processes while optimizing a company’s operational performance.

 

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.

 

 

Job Summary

Component Control (a CAMP Systems Company) is in search of a Finance and Accounting Technician who will be responsible for the Finance & Accounting software support function by providing software support as it relates to best practices in accounting; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software.

Responsibilities

• Responsible for the remote software system support function by leading all Software Support Representatives on the following:
• Software issues
• Front line support answering the help desk phone line for all incoming service requests including the Emergency Support line
• Providing clients with answers to questions
• Provides guidance on ideal use of the software based on best practice and customer business processes and directs them to Professional services if needed
• Follow-up on all calls and issues until resolved
• Create and maintain working documents which includes processes, procedures, how to’s, and known errors, etc.
• Contribute to a working knowledge base
• Provide recommendations for product improvements
• Quality Assurance testing for bugs and enhancements
• Acts as the liaison for the Software Support department and all other Professional Services departments in order to ensure proper hand off of issues
• Uses specialized Accounting & Finance knowledge and skills obtained through experience, specialized training, or certification to resolve complex support problems and escalated issues.
• Serves as point of contact for escalating advanced Finance & Accounting technical issues.
• Consults customers on the ideal use of the software based on best practice and customer business processes.
• Other duties may be assigned

 

Competencies:                                                     

To perform the job successfully, an individual should demonstrate the following competencies: (add/delete as appropriate for specific position)

• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Technical Skills - shares expertise with others.
• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits internal and external customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communication - speaks & writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well