IT Operations Support Administrator II – Information Technology - Public Works (1092)

Company Description

Specific information regarding this recruitment process is listed below.

Application Opening: Friday, July 17th, 2026
Application Deadline: Friday, July 24th, 2026
Compensation Range: $90,090 - $111,696 annually
Recruitment ID: TEX-1092-161634, RTF0161633-01158892

Appointment Type: Temporary-Exempt (TEX), Category 18. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer and shall not exceed 36 months.

San Francisco Public Works has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront of addressing some of San Francisco’s biggest challenges. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

Please visit the “About Us” section of our website at https://www.sfpublicworks.org to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more.

Public Works currently has a vacancy for the position of IT Operations Support Administrator II (1092) in our Financial Management & Administration Division within the Bureau of Information Technology.

Job Description

As the IT Operations Support Administrator II, you will provide first-level technical support for networks and a range of IT hardware, including computers, printers, mobile devices, security cameras, and key management systems. The IT Operations Support Administrator II will also support MS Office 365, manage Outlook Web Access user support and setup, administer remote VPN access for users and maintain an accurate IT asset management inventory. This role involves installing, configuring, customizing and maintaining application and system software and computer hardware, coordinating user training, and assisting with assigned cybersecurity tasks and processes. Your exceptional customer service aptitude and ability to engage with customers in a friendly and professional demeanor will prove to be successful in cultivating positive working relationships with colleagues, departmental users, and vendors.

Supervision Exercised:
Journey level - this role may provide technical oversight to subordinate clerical or trainee operations support staff.

IMPORTANT AND ESSENTIAL DUTIES

Your duties as IT Operations Support Administrator II may include, but are not limited to the following: 

• Monitor, operate and enhance moderately complex computers with different and distinct platforms that may include mainframes, mid-range server systems, desktop computers, mobile devices, and communications systems to ensure proper functioning, and recommend solutions to correct malfunctions.
• Maintain and document scripts and procedures used to enhance existing desktop computer functions.
• Provide problem determination and technical assistance to users; escalate and coordinate problem resolution activities; perform help desk functions.
• Administer remote logins system securities, data transfers, and other remote activities.
• Retrieve and download/ upload data; assist with the transition of data/operations between systems; may provide on-site technical support for information technology equipment.
• Research, analyze and test application or system software for compatibility and capability to specific job applications and assignments; may recommend hardware and software purchases.
• May ensure the accuracy of computer reports and data integrity.
• Maintain information technology materials and supply inventories; reconcile discrepancies of service and payments.
• Prepare specifications, may need to request procurement quotations from vendors.
• Compile, tabulate and generate reports; document procedures and programs; may develop written help materials.