Customer Service Representative

Position Summary

Our client, a growing company in the food manufacturing industry, is seeking a Customer Service Representative to support the sales function by ensuring a seamless experience for customers from order placement through delivery. This role plays a key part in keeping operations running efficiently by managing orders, maintaining accurate data, and acting as a reliable point of contact for customer needs.

This is a fast-paced, detail-driven position ideal for someone who thrives on organization, accuracy, and providing excellent service while supporting a broader sales team.

Key Responsibilities

Customer Support & Order Management

• Process customer orders with a high level of accuracy and timeliness
• Serve as a primary contact for customers regarding order updates, delivery timelines, and general inquiries
• Resolve routine issues related to orders, pricing, or fulfillment with a proactive, solutions-oriented approach

Sales Support & Coordination

• Partner closely with the sales team to handle administrative and operational tasks
• Coordinate with internal departments such as operations, logistics, and warehouse teams to ensure smooth order fulfillment
• Maintain accurate customer records, pricing details, and order documentation

Qualifications & Attributes

• Strong attention to detail with the ability to manage multiple tasks effectively
• Highly organized and dependable, with a focus on follow-through
• Excellent communication skills, both written and verbal
• Customer-first mindset with a commitment to delivering high-quality service
• Team-oriented with the ability to collaborate across departments
• Comfortable working within structured processes while meeting deadlines

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