Salesforce.com Solution Architect

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.  

Essential Job Duties

• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with stakeholders including Managers/Directors and VPs to define business systems requirements for new technology implementations.
• Work with project teams to design enterprise application solutions to business problems with deep cross functional impact and provide design leadership to other team members
• Having broad expertise or unique knowledge, uses skills to achieve business goals in creative and effective ways.
• Exercise independent judgment and discretion in solving complex business problems and coaches /mentors other team members with design leadership to achieve organizational goals
• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
• Perform configuration /system changes to meet business requirements as needed.
• Ensure solution design on Salesforce.com platform integrates well with the integrated systems and coordinate changes accordingly with larger IT team
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
• Facilitate change management and transition to future state working with various stakeholders
• Analyze impact of changes to the corporate application landscape
• Identify, and participate in prioritization of business capabilities and act as a catalyst for building mature processes.
• Navigate through ISI’s Project Management Methodology and standards to deliver business needs in an agile manner.

Qualifications

Required Skills and Experience

• 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
• Supporting users in a medical device company desirable
• 5-8 years of direct “Hands-On” experience with Salesforce.com Field Service Management
• Possess a strong business and customer/client focus.
• Experience and knowledge of Salesforce.com and SAP integration.
• Ability to interact and influence variety of users and senior management.
• Ability to work independently and manage projects independently.

Required Education and Training

• Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience

Working Conditions

• On-Site in Sunnyvale 2-3 Days per week.
• Preferred Skills and Experience  
• Ability to work directly with and manage consultants.
• Experience with deep understanding of IT Applications and Technology
• Strong problem solving and analytical capabilities
• Excellent written and verbal communication skills
• Very strong collaboration, negotiation