Energy Assistance Office Assistant

Job Summary

HeartShare’s Energy Program Office Assistant plays a vital role in supporting low to moderate-income families by helping them access energy assistance grants and essential services. Working closely with the program supervisor and the broader team, the assistant contributes to HeartShare’s mission of advocacy, education, and support in partnership with utility and community organizations.

Job Responsibilities

• Assist the Energy Program Supervisor with administrative and program-related tasks.

• Respond to telephone calls, emails, and in-person inquiries regarding energy grant programs.

• Process energy assistance applications, ensuring accuracy and completeness.

• Help customers understand program eligibility requirements and guide them through the application process.

• Maintain clear and courteous communication with applicants to collect appropriate documents and ensure timely submission.

• Participate in community outreach events and presentations as needed.

• Collaborate with utility and community partners to support grant program operations.

Qualifications

• High School Diploma or GED equivalent (required)

• Previous customer service experience (preferred)

• Strong verbal communication skills and a pleasant speaking voice

• Basic computer skills and familiarity with common software applications

• Bilingual in Spanish (preferred, but not required)

Benefits
What we offer once YOU join our growing family:
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Paid time off (holidays, vacation,sick & personal)
• Professional development opportunities
• Team environment
• Medical and dental benefits
• Employer-paid life insurance
• Optional insurance (life, disability, etc.)
• 403(B) retirement plans
• Flexible spending account (dependent care, medical, parking, and transit)
• Employee assistance program

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.

About HeartShare
Who WE ARE:
For over one hundred years, HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team, now 2,100 employees and growing, helps individuals develop to their fullest potential and lead meaningful and enriched lives.
To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook