Global Safety, Operations & Logistics Coordinator / Study Abroad Program Coordinator

Working/Functional Title

Global Safety, Operations & Logistics Co

Position Summary

The Office for Global Health, Safety and Security is seeking a candidate who brings strong interpersonal and operational skills, with the ability to diplomatically navigate global cultural nuances, and safety considerations in support of over 7,000 international travelers annually within a large R1 academic environment. The ideal candidate will have strong soft-skills and can brief and engage stakeholders from first-year students to senior faculty and executive leadership.

The Global Safety, Operations and Logistics Coordinator serves as a member of the Office for Global Health, Safety and Security and supports operational management of international health and safety matters. In collaboration with the Director of Global Health, Safety and Security and the other Coordinator for Global Health, Safety, and Security, the Global Safety Coordinator will oversee office management, analysis, travel preparedness and plan response strategies to promote and protect the well-being of Michigan State University (MSU) travelers. This position calls for a collaborative team-player and systems-thinker with excellent presentation and writing skills.

Hybrid work statement: The department is currently operating under a hybrid modality structure, with staff working three days in person and two days remotely. This structure is subject to change at any time.

Essential Duties & Responsibilities:

Global Health and Safety Support (25%)

• Overall cooperative oversight and focus on health, safety, and security of faculty and student travel.
• Provide rotating 24/7 duty officer coverage for MSU’s international emergency response system, including the identification of and response to critical incidents involving global travelers, parents, and partners.
• Develop plans, guidelines for MSU-sponsored international, web pages, etc. to provide clear safety and emergency standards and protocols
• Coverage of main telephone number and general email address for Global Safety.
• Monitor international incidents, worldwide events and trends that may affect MSU travelers abroad, disseminating alerts and announcements according to standardized protocols.

Travel Review (25%)

• Plan and review proposed high-risk travel with particular emphasis on student, faculty, staff, and guest travel. 
• Administrative and analytical support to the Risk and Security Assessment Committee (RSAC) and Faculty and Staff Travel Review (FASTR) Committee including meeting scheduling, minute taking, and preparing country-specific assessments
• Manage day-to-day Travel Management online systems, insurance issues, and International SOS Tracker Systems operations

Training, Presenting and Communications (25%)

• Share training responsibilities for program organizers and leaders in critical incident management
• Share responsibility for conducting occasional in-person pre-departure orientation for students and faculty.
• Deliver in-person presentations and online webinars to campus partners on travel policies and resources, emerging risks, and new initiatives.
• Maintain practical and effective international health and safety standards, expectations, policies, and guidelines for MSU student programs, activities, and independent travelers.
• Support department communication efforts through website design and updates, email listserv/newsletter, and timely university-wide communications.
• Partner with MSU units and administrators on international health and safety issues specifically with student and faculty travel, the Office for Education Abroad, Japan Center for Michigan Universities (JCMU), University Physician, MSU Travel Clinic, Resource Center for Persons with Disabilities (RCPD), Student Affairs and Services, Student Support and Accountability, Office of Institutional Equity, and General Counsel’s Office.
• Draft professional detailed briefings: track global risk trends affecting faculty/staff and student travel and create detailed briefings regularly.
• Present to Directors in various offices on pertinent global safety issues as assigned.

Administration (25%)

• Maintain, analyze and report to Director on incident reports.
• Create and maintain travel registration and similar analytical reports.
• Contribute to the development of the international health, safety and risk management field through professional development, national committee and board service, professional networks, presentations, and publications
• Occasional domestic and international travel as required for conferences and training, site assessments, etc.
• Support Clery Reporting and Compliance efforts

Minimum